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Hilton Reviews

Updated February 20, 2018
3,004 reviews

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3,004 Employee Reviews

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Pros
Cons
  • It maybe hard to have a work/ life balance (in 88 reviews)

  • Long hours, ever changing staff (in 148 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hilton full-time (More than 10 years)

    Pros

    Hilton was family. The benefits were amazing and the people were even more amazing-er!! The learning and advancement opportunities were plentiful!! As a manager, it was required to have so many hours of classes per year and the class calendar was always posted at the beginning of every year!! They were extremely useful for and work and personal. Hilton is where I had gained most of my business knowledge. I had met life long friends from around the world. But sadly, it was time to move on to new adventures!!

    Cons

    It was a 24/7 operation and the holidays were long, but wasn't that bad because the people made it fun!

    Hilton Response

    Jan 2, 2018 – Senior Manager, Talent Acquisition

    Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We... More


  2. "Working for Hilton was rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Server in Brentwood, TN
    Former Employee - Lead Server in Brentwood, TN

    I worked at Hilton (Less than a year)

    Pros

    Great management staff that was supportive. Gave opportunities for advancement for qualified people

    Cons

    Pay is competitive but not stellar

  3. Helpful (1)

    "The Best in the Hospitality Industry!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Learning
    Current Employee - Director, Learning
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 8 years)

    Pros

    Great company culture; amazing benefits. Definitely the leader in this industry.

    Cons

    Pressure to maintain with less. Yet, this is expected in today's day.


  4. "Working at a hotel opens so many doors , from a professional level to a personal level that are developed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Supervisor in Sterling, VA
    Current Employee - Front Desk Supervisor in Sterling, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    Hotel Discounted rates, get to dress professionally and look good , customer service is the key to be successful in the job

    Cons

    The fact that hotels never really close and the front desk is open 24hours, and depending on the type of hotel you get your groups that are just annoying

    Advice to Management

    Pay the employees a higher pay for all the work that they do they deserve a pay raise


  5. "Work from home"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You get to work from home. Benefits are good. Discounts are good. Not a bad job. Good if you like to communicate with people. Good company to work for. Lots of room for growth.

    Cons

    Low pay. And demanding. Trading is an odd process with not a lot of direction on who is in charge of you or who you should be reporting to.


  6. "Dedicated Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Virginia Beach, VA
    Current Employee - Front Desk Agent in Virginia Beach, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hilton (Less than a year)

    Pros

    Great Work atmosphere. Great guests. Resume builder. Can be fun any given day

    Cons

    Poor management of employees. Advancement is possible but the pay does not pair with the responsibilities. Management is not knowledgeable of duties of their subordinates. Understaffed. Tardy/No Call No Show policy not enforced.

    Advice to Management

    Learn everyones position. Be more accessable. Overstaffing is better than understaffing.

    Hilton Response

    Feb 15, 2018 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture... More


  7. "Excellent Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    Great benefits offered for all team members. Wonderful paid time off package, maternity/parental leave, adoption assistance and much more.

    Cons

    Paid time off max out annually and accrual stops.

    Hilton Response

    Feb 15, 2018 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and offer feedback. As you know, it is our desire to be competitive in our industry and offer the best to our Team Members. It's nice to be... More

  8. Helpful (1)

    "Hilton Corporate: Solid overall employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in McLean, VA
    Current Employee - Director in McLean, VA
    Recommends
    Positive Outlook

    I have been working at Hilton full-time (More than 8 years)

    Pros

    Hilton is in a good business and is pretty successful - it's always nice to work for a winner. However, your experience is largely dictated by the group/boss and some are much better than others.

    Cons

    You'll never get rich working at Hilton, but you can be comfortable. glacial pay increases, opaque promotion paths

    Advice to Management

    Stop promoting people who are good individual contributors that have no idea how to manage other people.

    Hilton Response

    Feb 15, 2018 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More


  9. Helpful (1)

    "Dream Job at a Dream Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director of Catering in San Diego, CA
    Current Employee - Associate Director of Catering in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    I work at the most beautiful resort with amazing views, food and amenities. I pinch myself daily and can't believe I work here!

    Cons

    I cant think of any downside, too many good things!

    Advice to Management

    Keep up the good work! Get more women in leadership, I want to see some female execs!

    Hilton Response

    Feb 15, 2018 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture... More


  10. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rooms Division Manager in Saint Augustine, FL
    Current Employee - Rooms Division Manager in Saint Augustine, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 5 years)

    Pros

    Amazing hotel discounts, awesome company culture, ever-changing and innovative.

    Cons

    Franchised properties. They get away with the bare minimum to fly the Hilton Flag

    Advice to Management

    Require more of your franchised properties. They can sometimes give your company a bad reputation.


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