Hilton 2,226 Reviews | Glassdoor

Hilton Reviews

Updated February 23, 2017
2,226 reviews

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Full-time Part-time

4.0
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Hilton President and CEO Christopher Nassetta
Christopher Nassetta
859 Ratings

2,226 Employee Reviews

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Pros
Cons
  • Hours can be very challenging for someone who is looking for work life balance (in 67 reviews)

  • Busy and long hours during the holiday season (in 106 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Grow and Develop with Hilton!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 10 years)

    Pros

    I started as a line level employee in the hospitality industry, joined Hilton 20 years ago and just celebrated my 5th year as a General Manager in a full service hotel. Hilton Worldwide is a company dedicated to developing talent at every level in the organization and I owe my success and career to their continual investment in me.

    Cons

    Growth in the company can mean relocation from city to city. While this is not necessarily a bad thing, it is certainly can be part of the equation, especially if you want to fast track your career.

    Advice to Management

    Leaders with a proven track record for creating successful teams, engaging their work group, and developing talent are highly prized in our organization.

    Hilton Response

    Dec 14, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the ... More


  2. "Excellent flexibility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Agent - Work At Home
    Current Employee - Reservation Agent - Work At Home
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    Scheduling flexibility, team member travel benefits start day one, health and medical benefits, hands on training.

    The base pay for the at home reservation position is on the low end, but for me it works great. I can set my schedule weekly around school, appointments, and I'm guaranteed 40 hours. The weekend requirement is manageable and the health benefits are spectacular. If you can meet the minimum sales goals and pocket a few extra hundred dollars each month it covers your insurance (family, individual health was less than $60 for the full smorgasbord). I can't wait to continue growing with Hilton. They do at home work right.

    Cons

    None so far, this is a sales position so there is emphasis on upselling so if sales is not comfortable for you this can be seen as a con.


  3. "Love working for Hilton!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead Revenue Manager in Addison, TX
    Current Employee - Team Lead Revenue Manager in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 5 years)

    Pros

    My other co-workers are like my family everywhere I go whether on property or in corporate office. I love that I can move to various places and stay within the Hilton family. The team member travel is amazing as well. Really like my PTO accrual pace based on how long I've worked for the company. Lots of opportunity to grow within Hilton.

    Cons

    No cons at this time. Love this company!


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  5. "Wonderful Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in New Orleans, LA
    Current Employee - Reservations Agent in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    They make you feel like a part of a family a team. Benefits are great!

    Cons

    Hard to get the position due to mass people applying for position.


  6. "Great Benefits, specially in Hawaii"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits for employees, medical, dental, 401, high wages specially in Hawaii

    Cons

    Hours at times could be difficult


  7. "Good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    The pay scale was decent

    Cons

    There are many long hours


  8. "Middle Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton full-time

    Pros

    Great company to work for; good family benefits, especially maternity leave; casual without losing any of the customer service expected; one of the few companies that takes it seriously to treat their employees the same as they treat their guests; on par to continue to grow customer base because really ahead of its competitors with technology

    Cons

    Long hours for management; difficult to continue to move up because of the amount of people working for the company

    Advice to Management

    Continue to work on treatment of middle management; and continue to use new technologies because when it works, it's brilliant


  9. "Great Workplace!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Coordinator
    Former Employee - Marketing Coordinator
    Recommends

    Pros

    Great people to work with and the boss is amazing! I was entry level makerting and they truly gave me the freedom to develop my own skills

    Cons

    They are pretty small therefore there is no room to grow but its a good starting point for your career

    Hilton Response

    Feb 22, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. It's nice to hear such positive feedback about our management. Thank you for filling the earth with the light and warmth of ... More


  10. "Great Company to Work For!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Specialist in Addison, TX
    Current Employee - Revenue Specialist in Addison, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    Team Environment
    Tons of Support
    Great Benefits
    Room for Growth
    No Micromanaging
    Relaxed Work Environment
    Extensive Training for Position(s)
    Company Laptop
    Work from Home once a Week after 6 Months of Employment

    Cons

    Slow getting started - 8 Weeks of Training Required Prior to actually performing your job.

    Hilton Response

    Feb 22, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great ... More


  11. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton full-time

    Pros

    Great company culture, management, co-workers, benefits and work/life balance is excellent

    Cons

    Not many, there is professional growth but could improve in this area, but great company, at least corporate office.

    Hilton Response

    Feb 22, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. We are pleased to know that while you were employed with us you were able to enjoy work like balance. We appreciate the ... More



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