Hilton Reviews | Glassdoor

Hilton Reviews

Updated September 21, 2017
2,687 reviews

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4.1
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2,687 Employee Reviews

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Pros
Cons
  • Work/life balance is nice in theory but not in reality (in 82 reviews)

  • Some areas require 6 days or long hours (in 132 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (42)

    "Grow and Develop with Hilton!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 10 years)

    Pros

    I started as a line level employee in the hospitality industry, joined Hilton 20 years ago and just celebrated my 5th year as a General Manager in a full service hotel. Hilton Worldwide is a company dedicated to developing talent at every level in the organization and I owe my success and career to their continual investment in me.

    Cons

    Growth in the company can mean relocation from city to city. While this is not necessarily a bad thing, it is certainly can be part of the equation, especially if you want to fast track your career.

    Advice to Management

    Leaders with a proven track record for creating successful teams, engaging their work group, and developing talent are highly prized in our organization.

    Hilton Response

    Dec 14, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the... More


  2. "Bellman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton full-time

    Pros

    Able to make tips while assisting guest

    Cons

    It maybe hard to have a work/ life balance

  3. "Great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton part-time

    Pros

    Able to pick your own hours within a core

    Cons

    Metric system does not work.


  4. "Focus Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    AMAZING BENEFITS!! PTO, Health, Vision, Dental, ALL AMAZING!

    Cons

    Lots of turnover in my location. Tough market.

    Advice to Management

    My specific hotel was a very interesting property, because of the location.


  5. Helpful (1)

    "Absolutely amazing company to work for!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton part-time

    Pros

    Best company, great culture. Really focused on helping you to grow

    Cons

    I have no cons here


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bellman/Valet in Austin, TX
    Former Employee - Bellman/Valet in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton full-time (More than a year)

    Pros

    -Great benefits
    -You are given all the tools you need to make a guest stay enjoyable and right a wrong with out any negative feed back from management.

    Cons

    -Only con is that you can't have a off day when dealing with guest.


  7. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Oklahoma City, OK
    Former Employee - Front Desk Agent in Oklahoma City, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton part-time (More than 3 years)

    Pros

    High Standards required and lead by example.

    Cons

    Takes longer time than most companies to build repoir.

    Advice to Management

    Provide more goal oriented incentives for growth opportunities.

  8. "Hilton values people before anything else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Hilton full-time

    Pros

    GREAT benefits! Team Member Travel Program. Employee Diner. 401k match.

    Cons

    Wish they would offer more opportunities for scholarships and intern programs.

    Advice to Management

    Great job! Loved working here.


  9. "Great company. Good benefits. Still growing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Manager in New York, NY
    Current Employee - Senior Sales Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 5 years)

    Pros

    Great organization and amazing benefits. Overall fantastic leadership structure at a corporate level. Leadership on the hotel level varies from property to property and typically depends on the GM and DOSM's style. Travel perks have improved over the years and the portfolio of brands and hotels is huge. Big in promoting from within and cross-brand. 2 of the 3 hotels I have worked with have been supportive of my request to apply for promotion at a different property.

    Cons

    More conservative than most other hospitality companies (ability to work remote, dress code, flexibility with hours). As of summer 2017, they are working to change this.

    Hilton Response

    Sep 8, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the... More


  10. "I would like to try and this Hotel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cleaning in Everett, MA
    Current Employee - Cleaning in Everett, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton part-time

    Pros

    Close to my house and better aportunity , I thinks they pay better and it's a nice hotel with a lot of benefits that I'm looking for

    Cons

    Cleaning, good actitud , be always on the time
    What's to work , good relations with others how to answer the phone

    Hilton Response

    Sep 8, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the... More


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