Pros
You get discounted and sometimes free rooms at hotels, flexible schedule, lots of pto and sick time, working from home is the best, lots of activities on site, discounts on non hilton items, many different departments to advance in, great job for stay at home parents and people in school, family members also get travel benefits.
Cons
Sometimes the systems don't work or kick you out mid-call which can make it hard to do your job and its very frustrating, maintenance on the website is always scheduled at a time that's very inconvenient for everyone, communication between people that work at home and people that work on site is lacking big time. Email is the main mode of communication when you work from home and sometimes it's more likely to win the lottery 10 times than it is to get a response from my boss. Policies change so often that it's hard to keep up and then we have agents telling customers outdated information. Not to mention A LOT of hotel workers aren't trained on the hhonors program so they give false info and 9 times out of 10 we're the ones that get yelled at by customers about it and we're left apologizing and trying to fix someone else's mess.