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Hilton Grand Vacations

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Flexible hours and benefits, but management is slow - Guest Ambassador Hilton Grand Vacations Employee Review

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible Hours+ Commision + Hourly. Benifits

Cons

Its stress. Doesn't pay out correctly. You have to make sure they are paying you as they "Deal with internal errors" Management is slow and doesn't want to get with the times. The amount of work to stay a float with decent pay is crazy. Constantly putting employees on pips and then reevaluating the entire sales setup.

Explore other reviews about Hilton Grand Vacations

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- The work environment - Awesome, supportive management that wants you to succeed - Fantastic earning potential - Great work/life balance - Beautiful Sales Center - Fun product to sell

Cons

Can’t think of any, this is the best sales job I’ve ever had!

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Can make good money. Great benefits from day one. 177 hours of PTOA the first year. Goes past 200 hours after that.

Cons

In call transfer, you have to check off many boxes to hit your bonuses. Which can be exceptionally difficult. 15 sales a week, 160 calls taken, 7.15 to 11 percent conversion (dosent sound like a lot but its difficult) its not about how many sales, but your conversion. Difficult to hit conversion bonus. No sales, hang ups, etc. All good against your conversion. I had a 10 hour workday with 3 days off which was great. But its very difficult to have 40 calls (15 min each) every day. I had about 60 calls a day which went against my conversion. I later found out many people would put their phones on break which you're not supposed to do. But that's the only way it works. 5 calls an hour max. You really have to be in that sweet spot. There is an element of luck and being good with sales. I sold a lot. More than the average rep. However I made less money because I took more calls as well. So there were people who had considerable less sales than I did but who made more than I did because their conversion looked higher on paper.

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