Terrible management. - Customer Service Coordinator HomeGoods Employee Review

2.0
Mar 25, 2014
Recommend
CEO approval
Business Outlook

Pros

It was a very busy fast paced environment which made the day go by quickly.

Cons

As the number 1 store in the company it was so frustrating that we were always understaffed. We got so many customer complaints that the lines were too long even when we had every available cashier up front ringing. There was one night where we had a huge line and only 4 people that knew how to ring and when I spoke to the store manger about this he just shrugged. The managers don't care and don't want to do their jobs. Most of them spend their entire shifts sitting around talking in the back office while I worked my butt off for a fraction of the pay.

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5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Accommodating schedule, great staff to be around

Cons

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2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

it is a job if you desperately need one

Cons

management does not keep promises (e.g. I was promised $2 higher pay upon accepting the position and later was told it wasn't feasible anymore once starting. I was also promised a specific day off then last minute had it revoked because they decided to make it a mandatory day). management does not listen to or care about its employees, very unprofessional. store managers don't want to do anything to help, they just sit in the office. management let other employees slack off and do nothing and expected others to compensate for their lack of effort general manager was horribly rude and misogynistic. he threw a box at someone while visiting.

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