Pros
If you're unbelievably good at telesales and enjoy a fast-paced work environment in which "positive thinking" and a cheerleader mentality win the day, you'll love it here and you will probably make good money. For those invested in the job, there are opportunities to move upward.
Cons
If you're an average-to-good telesaleperson, you'll make slightly above minimum wage, like most people here do. Success depends largely on ruthlessness and an "us versus them" approach to customer service. Whether or not you make commission depends on many different factors, a large percentage of which lie totally outside of your control. This has been especially true ever since they implemented a phone system that directs high-paying customers to high-selling salespeople, and low-paying customers to low-selling salespeople, resulting in a vicious circle. People are marked off for taking bathroom breaks outside of pre-allocated break times, regardless of whether or not they have notes from a doctor. There is a fake "cheerleader" atmosphere that many will find cloying and off-putting. The building itself can start to feel like a prison after a while, and you will be marked off for taking bathroom breaks outside of your pre-allocated break times, regardless of whether or not you have a doctor's note. Hotels.com are particularly bad at working with the disabled, refusing to assist those who have trouble walking with parking issues. Additionally, it's like pulling teeth to get them to accommodate the disabled with the necessary seating arrangements. Those with hearing problems will have to pay out of their own pockets to acquire a special headset. Finally, hotels.com are big fans of changing the terms of your contract without warning. Be very careful before agreeing to new terms.