Great benefits and pay but workload is a little much - Patient Service Representative Houston Methodist Employee Review

4.0
Jul 21, 2025
Recommend
CEO approval
Business Outlook

Pros

They do pay for years of experience. Decent priced benefits, patient satisfaction bonuses, hand washing bonus

Cons

The work load for PSRs is alot. I dont mind working hard but at times it feels like you are being taken advantage of. Upper management/operations common quotes is "figure it out". I feel upper management is out of touch when it comes to what's going on in the physician offices/clinic flow. You definitely earn your higher pay with Methodist. They are big on tardiness and call ins!

avatar
Houston Methodist Response
11mo
Thanks for sharing your feedback. We appreciate that PSR and other roles can be demanding based on patient volumes. It is great to hear that you enjoy your total rewards package and we encourage you to keep the lines of communication open with management to help improve the workplace.

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5.0
Jul 1, 2026
Anonymous employee
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CEO approval
Business Outlook

Pros

I have a great time.

Cons

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3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Daytime is okay, nice to work

Cons

Lack of staffing on nights

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