Employee Review
- Current Employee, more than 1 year★★★★★
Great place to work. Seriously.
Sep 20, 2017 - Customer Success Manager in Cambridge, MARecommendCEO ApprovalBusiness OutlookPros
There's a reason HubSpot keeps winning best place to work awards. It really is a great place to be. The company truly cares about the wellbeing of their employees and shows that through great benefits and perks, transparency with employees on the direction of the company, and a strong management team. There's a culture here where, no matter your role, if you have something to say, your voice will be heard. The people working here are consistently whip-smart, super hard working and generally fun to be around. Come for the free candy wall, stay for a great career. Benefits include: Tuition reimbursement Unlimited vacation Free books Stocked kitchen Waffle Wednesday Dog-Friendly office Regular team outings Flexible work culture And of course, the CANDY WALL! (my favorite)
Cons
As we become a bigger company, we're going through the growing pains of a scale up. On the upside, everyone's aware and making an effort to create simplicity in all processes.
Continue readingThanks for taking the time to write this up, and for calling out flexible work culture and of course..the candy wall. One of the things I love about this review is that you call out that people's voices are really heard and prioritized , it means a lot to me that you feel that way. On the cons, I agree with you on the continued need for simplicity in what we do, and the need to continue to beat the drum on the long-term view--lots of work to be done, but I hope we make you proud with how we get there. Thanks for all you do and for writing this up! -Katie
Other Employee Reviews
- Former Employee, more than 1 year★★★★★
Great Workplace
May 29, 2023 - Customer Support Specialist in Cambridge, MARecommendCEO ApprovalBusiness OutlookPros
Truly flexible PTO, Excellent atmosphere amongst coworkers, strong benefits
Cons
Massive remote workforce means change is sometimes ill-communicated
- Current Employee, more than 3 years★★★★★
You will never get promoted
Jun 1, 2023 - Senior Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
HubSpot has good benefits and the support front line managers and other support reps are friendly and willing to help.
Cons
HubSpot has very rapidly declined in how they treat their employees and the lack of accountability in upper management. Right now most support reps are staying due to their unlimited holidays but if this was removed there would be a massive exodus. There is no incentives for hard work and the salaries are mediocre. There was also a feeling that it was impossible to get out of support through internal mobility . People with experience and Master degree being stuck in this team for years. Recently, more and more highly skilled employees are moving on to other companies after trying to get promoted over 8 or 9 times.
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HubSpot Response
Chief People Officer