HubSpot Reviews | Glassdoor

HubSpot Reviews

Updated April 13, 2018
579 reviews

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4.7
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579 Employee Reviews

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Pros
  • Unlimited PTO, great work life balance, plenty of resources for you at your disposal (in 25 reviews)

  • If you need to work from home that's not an issue (in 21 reviews)

Cons
  • There are some people who say that the work life balance isn't the best (in 41 reviews)

  • Growing pains involved with a scale-up company (in 27 reviews)

More Pros and Cons

  1. "GREAT interview process and GREAT place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Cambridge, MA
    Current Employee - Account Executive in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Holly, the recruiter I worked with, was absolutely amazing! She went above and beyond throughout my interview process and was very helpful. I also loved training. We were asked to do a new hire project which was challenging but it got me comfortable with HubSpot's tools and solutions. Product training and the new hire project were my favorite parts of training. I have been with the company for a few months now and I love what I sell, I have a supportive/knowledgeable manger, and I love the people I work with. I feel like I have the tools/resources to effectively do my job and hit my number.

    Cons

    I can't think of any!

    Advice to Management

    I can tell management really cares about their people. I feel valued, heard, and supported.

    HubSpot Response

    Apr 15, 2018 – Chief People Officer

    I'm so glad to hear you loved working with Holly in recruiting and that you feel the experience you signed up for has been delivered upon since you started. We do indeed really care about our people... More


  2. "Dream come true!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Marketing Manager
    Current Employee - Associate Marketing Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time (Less than a year)

    Pros

    It took me three tries to get a job here - totally worth it. Now that I'm here, I can see why the interview process is so selective - literally EVERY single individual is hyper focused on their work and passionate about what they do. Awesome office, fun benefits #somuchswag

    Cons

    Pressure to work late a lot - can't remember the last time I only worked 40 hours in a week. Not pressure from HubSpot - but because all of your coworkers work a ton, it feels like you need to too.

    HubSpot Response

    Apr 15, 2018 – Chief People Officer

    Over the moon that you're loving life on the marketing team, thanks for the feedback! And so glad you're getting swag but also the opportunity to work with great people and on high-impact things with... More

  3. Helpful (5)

    "Great company culture & outlook, need to reevaluate pay & training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Account Manager in Cambridge, MA
    Current Employee - Channel Account Manager in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time (Less than a year)

    Pros

    Unlimited vacation, flexible WFH policy, great product-always innovating, amazing culture, great people

    Cons

    2 Big ones: First, the way we get comped and promoted is a nightmare to figure out. Quit worthy even. The first line of the compensation wiki PAGE says "provide a compensation structure that is simple, transparent, and rewards over-performance". The 4K word explanation plus dozens upon dozens of questions proves that it is neither clear nor transparent. There's gotchas, claw backs, this counts for this not for that, it's ridiculous. You gotta do this + that, and you get this, but if you sell this + that under this time period you only get this, add this, divide by this, multiply by that and, well, is your head spinning yet? This really needs to get simplified. It's hard to always solve for the customer when you're also trying to not shoot yourself in the foot.
    Second, there is no continuous training, not just from a sales coaching/development perspective but on the product in general. It's awesome that we're always innovating on the product, but when there's no structured/programmatic training to keep up with these changes, selling can get tricky. One offs are not going to cut it. Training at a team level is not consistent either

    Advice to Management

    Simplify the commission structure-we published a great article, we should walk the walk- blog.hubspot.com/sales/signs-sales-comp-plan-is-unfair (pay special attention to #2, 4, 7, and 8)
    -For training: very straightforward suggestion-everyone has access to a portal-make everyone actually use it. Issue monthly practicums that incorporate the newest changes to the tools. Up to managers to check on that
    -Revisit promotion criteria--why is it only numbers based (some numbers that we have little control over like 13 month retention)? and instead incorporate something related to contributions back to the team e.g. recognize the desirable behavior, significant contributors that hit their number AND add value back to the team--we are people after all, not just numbers.

    HubSpot Response

    Apr 6, 2018 – Chief People Officer

    Thank you for the feedback, and for helping our partners grow globally through your hard work. Regarding compensation structures, I'll connect with Channing to ensure he's in the loop on your... More


  4. Helpful (4)

    "You Don't Know How Good It Is Until You've Been Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HubSpot full-time (More than 5 years)

    Pros

    Strong leadership
    Innovative
    Not afraid to do the hard things in the spirit of doing right by customers

    Cons

    Some mediocre middle management slip through the cracks, overall, not too much to be unhappy about.

    Advice to Management

    Keep being epic.

    HubSpot Response

    Mar 7, 2018 – Chief People Officer

    Thanks for being a HubSpot Alumni, we are super grateful you spent time with us! We are actively working to help managers grow with a new management and leadership program, so my hope is we are... More


  5. Helpful (1)

    "BDR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HubSpot full-time

    Pros

    Great company name and recognition

    Cons

    Not as great of an experience as I thought

    HubSpot Response

    Apr 6, 2018 – Chief People Officer

    Sorry to hear you didn't love your experience here, but thanks for the feedback and hope you'll stay in touch with us. Sincerely, Katie


  6. "Product Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HubSpot full-time

    Pros

    nice people; supportive environment; relaxed atmosphere

    Cons

    could have a higher 401k contribution

    HubSpot Response

    Mar 16, 2018 – Chief People Officer

    Thanks for writing up the review-glad to hear you're finding folks on the product analyst team nice and supportive. We revisit the 401k contribution every year, so thanks for the feedback, much... More


  7. "Loving It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HubSpot full-time

    Pros

    Unlimited PTO, great work life balance, plenty of resources for you at your disposal.

    Cons

    401 K can be better supported

    HubSpot Response

    Feb 28, 2018 – Chief People Officer

    Thanks for the review and helping HubSpot grow. I love that you have found great work-life balance, and that you feel supported in your day to day role. The 401k is something we'll revisit next year... More

  8. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in Cambridge, MA
    Former Employee - Sales Director in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HubSpot full-time

    Pros

    Extremely smart and innovative people. Always a challenging environment. A seemingly limitless TAM. The transparency from the executive team is the best I’ve been around, and the passion of the staff is unmatched.

    Cons

    Humility is hard to find, and there is a certain arrogance associated with HubSpot. Was a great place to work, but the Kool-Aid is really strong there.

    HubSpot Response

    Feb 26, 2018 – Chief People Officer

    Thanks for the feedback, and for being a valued HubSpot alumni. I love your callout on the transparency of the exec team and the challenging environment here. I think your push on the pride of... More


  9. "HubSpot is the best!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Portsmouth, NH
    Current Employee - Office Manager in Portsmouth, NH
    Approves of CEO

    I have been working at HubSpot (Less than a year)

    Pros

    Incredible company, employees, managers, and customers.
    Great benefits and outstanding culture.

    Cons

    Can't think of any at the moment.

    HubSpot Response

    Feb 25, 2018 – Chief People Officer

    Thanks for helping our PortSpot team grow, we are so lucky to have you--from tubing to hot chocolate parties, PortSpot is a great place to be for our employees, thanks for all of your hard work... More


  10. Helpful (7)

    "Don't fall for the hype. HubSpot is not what it appears on Glassdoor."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Cambridge, MA
    Current Employee - Customer Support Specialist in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HubSpot full-time (More than a year)

    Pros

    There is an unlimited vacation policy.

    Cons

    To candidates out there: don't pursue this job. The Support department's management is disorganized and either unable or unwilling to advocate for the team. They look for hard working young people excited about the company that will take on endless amounts of work and don't yet have the experience to know to speak up for themselves about how messed up things are here.

    Advice to Management

    Pay Support more. This company keeps praising and bragging about the support organization as something that sets HubSpot apart, but you are clearly happy to take advantage of us and never follow through on your appreciation. Our compensation is not increasing with the increasing responsibilities you put on us. We've told you so many times in internal NPS that things are miserable in this department because people are working long difficult hours in a grueling and thankless job - and still struggling to get by. And you don't care. Where's the HEART in that?

    HubSpot Response

    Feb 28, 2018 – Chief People Officer

    Sorry to hear that you're frustrated and clearly not happy in Support or at HubSpot. Needless to say, I hope you'll consider talking with your HR business partner about your thoughts here, as it's... More


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