Management needs to revise productivity expectations! - Field Care Manager Humana Employee Review

Benefits are really awful. Worst I've ever had at any prior job. Very high deductibles and even pharmacy coverage is poor. Unbelievable for a health insurance company to offer such pathetic coverage to its own employees. Some managers are very unrealistic and difficult to work with. Management seems to have shifted focus in the past 9 months. Used to be very low pressure job, but recently they have become more concerned with meeting "productivity" numbers than providing any kind of meaningful quality of care. Care managers are overloaded with enormous, impossible caseloads and pressured to meet the numbers or expect punishment in the form of more work or even heavier caseload. Much of the daily work involves coordination of services for members, calling physicians, arranging home health or equipment, seeking assistance through various community service organizations. But because the hours of research and phone calls are not technically an in-home visit with the patient, no credit is given for the work at all. Only the "number of actual face to face visits" count, no matter how brief or unproductive. Hours of work that we do before or after leaving the member's house do not count.