Humana Reviews
Updated Jun 8, 2023
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Top Review Highlights by Sentiment
- "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" (in 86 reviews)
Ratings by Demographics
This rating reflects the overall rating of Humana and is not affected by filters.
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- Current Employee, more than 3 years★★★★★
Pros
Good work/life balance, wonderful management
Cons
Non so far, I enjoy my job.
- Former Employee, more than 3 years★★★★★
Call center work that is better than retail but still not great
Apr 28, 2023 - PharmacistRecommendCEO ApprovalBusiness OutlookPros
Nice coworkers Actually spent some time on training compared to retail chains Part-time schedules available Remote work Not a frankly abusive work environment like retail Only have to manage 1 call at a time I liked participating in the Go365 program
Cons
Metrics, metrics, metrics - mostly just care about how fast you can do a call, even though they also claim to value call quality. Constant monitoring and ranking of call times is very stressful, esp since so much of the call is not within your control. Manage you like a call center employee at Hulu or Netflix, even though you have a doctorate degree Overly strict, ridiculous attendance policies that don’t reflect that you are a human who may get sick and have family responsibilities - only allowed 3 absences in a rolling 6-month period. After promising more flexible policies during Covid, company made attendance policies even stricter. No raises over all of the years I worked for them - underpaid Many coworkers complained about getting vacation requests denied, even when requested months ahead of time Managed very similarly to retail. Company also takes advantage of RPh’s (esp in terms of compensation) because they know so many are desperate to get out of retail.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Remote work, good pay and commission. They treat employees like adults. solid benefits.
Cons
Outdated systems, not a whole lot of instruction on how to use them effectively.
- Current Employee★★★★★
Pros
Very inclusive culture. Lots of opportunities to grow and develop talent.
Cons
Started to tighten budget and heavily scrutinize every investment to a level that is making employment feel insecure.
Continue reading - Former Employee, more than 3 years★★★★★
Great stepping stone
Jun 6, 2023 - Medicare Sales Representative in Melbourne, FLRecommendCEO ApprovalBusiness OutlookPros
was a great starter,, pay was competitive plus lots of resources working fo a large company. the company culture is great
Cons
unrealistic sales goals and since it is a large company you're just a number, high turn over rate
- Current Employee, more than 5 years★★★★★
Great company culture
May 31, 2023 - UM Manager in Louisville, KYRecommendCEO ApprovalBusiness OutlookPros
Great pay, benefits, growth opportunities, remote work, company culture, educational opportunities, tuition reimbursement.
Cons
Most teams are very 'corporate', focus on money and metrics, some leadership could be considered volatile and create a hostile environment
Continue reading - Current Employee, more than 3 years★★★★★
COMPANY REVIEW
Jun 1, 2023 - Utilization Management Administration Coordinator II in Tampa, FLRecommendCEO ApprovalBusiness OutlookPros
Excellent company to work for. I love the leadership, all of my leaders are very supportive and always willing to help when needed. I like the fact that you get benefits from day one.
Cons
In my department, there is no room for growth, I would have to move to another department, otherwise, I would be doing the same thing for the rest of my career.
- Former Employee, more than 3 years★★★★★
DO NOT WORK HERE!
Jun 5, 2023 - Packing Clerk in West Chester, OHRecommendCEO ApprovalBusiness OutlookPros
Great pay and benefits for team members
Cons
Management mistakes are swept under the rug, managers belittle and bully team members, very unfair promotions. I was turned down for a promotion because they said they didn’t like my answers but I found out that someone else gave the same answers as I did and they gave her the job. My personal manager did not have my best interest. Many managers and team members knew my own manager was bad at his job but they never did anything about it.
Continue reading - Current Employee, more than 1 year★★★★★
Decent place to work
Jun 7, 2023 - Certified Pharmacy TechnicianRecommendCEO ApprovalBusiness OutlookPros
Work from home, amazing PTO, easy money, easy to meet KPIs, colleagues are generally friendly.
Cons
It is more of a customer service type position than a pharmacy technician, it is very boring and redundant, a lot of it feels like busy work vs. making a difference. You do the same things day in, day out and the script makes it feel robotic. It is hard to move out of the pharmacy into other departments. Mandatory OT and black out period January-April.
- Former Employee★★★★★
Pros
Benefits, bonuses, inclusivity, diversity, well being benefits
Cons
lack of ability to advance, unsustainable metrics, mandatory overtime
Humana Reviews FAQs
Humana has an overall rating of 3.9 out of 5, based on over 6,404 reviews left anonymously by employees. 73% of employees would recommend working at Humana to a friend and 71% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
73% of Humana employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Humana 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Humana to be culture, career development, benefits and the cons to be senior leadership, management.
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