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Humana

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Humana

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Humana Reviews

Updated Jun 8, 2023

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Found 5,983 of over 6K reviews
3.9
73% Recommend to a Friend
Humana President and CEO Bruce  D. Broussard
84% Approve of CEO

Found 5,973 of over 6K reviews

3.9
73%
Recommend to a Friend
84%
Approve of CEO
Humana President and CEO Bruce  D. Broussard
Bruce D. Broussard
2,681 Ratings

What people are saying about Humana

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Top Review Highlights by Sentiment

Pros
Cons
  • "It's not worth the mental beat down you get from this poor management team.(in 242 reviews)
  • "Level Managers don't get developed(in 111 reviews)
  • "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??(in 86 reviews)
  • "Disorganized and poor leadership(in 86 reviews)
  • "Middle management is self absorbed and upper management is blind to this fact.(in 84 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Humana and is not affected by filters.

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  1. 5.0
    Current Employee, more than 3 years

    Wonderful

    May 15, 2023 - Claims Representative in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good work/life balance, wonderful management

    Cons

    Non so far, I enjoy my job.

    Be the first to find this review helpful
  2. 3.0
    Former Employee, more than 3 years

    Call center work that is better than retail but still not great

    Apr 28, 2023 - Pharmacist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice coworkers Actually spent some time on training compared to retail chains Part-time schedules available Remote work Not a frankly abusive work environment like retail Only have to manage 1 call at a time I liked participating in the Go365 program

    Cons

    Metrics, metrics, metrics - mostly just care about how fast you can do a call, even though they also claim to value call quality. Constant monitoring and ranking of call times is very stressful, esp since so much of the call is not within your control. Manage you like a call center employee at Hulu or Netflix, even though you have a doctorate degree Overly strict, ridiculous attendance policies that don’t reflect that you are a human who may get sick and have family responsibilities - only allowed 3 absences in a rolling 6-month period. After promising more flexible policies during Covid, company made attendance policies even stricter. No raises over all of the years I worked for them - underpaid Many coworkers complained about getting vacation requests denied, even when requested months ahead of time Managed very similarly to retail. Company also takes advantage of RPh’s (esp in terms of compensation) because they know so many are desperate to get out of retail.

    Continue reading
    4 people found this review helpful
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  4. 5.0
    Current Employee, more than 1 year

    Great company

    Jun 8, 2023 - Medicare Insurance Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote work, good pay and commission. They treat employees like adults. solid benefits.

    Cons

    Outdated systems, not a whole lot of instruction on how to use them effectively.

    Be the first to find this review helpful
  5. 4.0
    Current Employee

    Was a great place to work

    May 31, 2023 - Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very inclusive culture. Lots of opportunities to grow and develop talent.

    Cons

    Started to tighten budget and heavily scrutinize every investment to a level that is making employment feel insecure.

    Continue reading
    Be the first to find this review helpful
  6. 4.0
    Former Employee, more than 3 years

    Great stepping stone

    Jun 6, 2023 - Medicare Sales Representative in Melbourne, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    was a great starter,, pay was competitive plus lots of resources working fo a large company. the company culture is great

    Cons

    unrealistic sales goals and since it is a large company you're just a number, high turn over rate

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  7. 4.0
    Current Employee, more than 5 years

    Great company culture

    May 31, 2023 - UM Manager in Louisville, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great pay, benefits, growth opportunities, remote work, company culture, educational opportunities, tuition reimbursement.

    Cons

    Most teams are very 'corporate', focus on money and metrics, some leadership could be considered volatile and create a hostile environment

    Continue reading
    Be the first to find this review helpful
  8. 5.0
    Current Employee, more than 3 years

    COMPANY REVIEW

    Jun 1, 2023 - Utilization Management Administration Coordinator II in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent company to work for. I love the leadership, all of my leaders are very supportive and always willing to help when needed. I like the fact that you get benefits from day one.

    Cons

    In my department, there is no room for growth, I would have to move to another department, otherwise, I would be doing the same thing for the rest of my career.

    Be the first to find this review helpful
  9. 1.0
    Former Employee, more than 3 years

    DO NOT WORK HERE!

    Jun 5, 2023 - Packing Clerk in West Chester, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great pay and benefits for team members

    Cons

    Management mistakes are swept under the rug, managers belittle and bully team members, very unfair promotions. I was turned down for a promotion because they said they didn’t like my answers but I found out that someone else gave the same answers as I did and they gave her the job. My personal manager did not have my best interest. Many managers and team members knew my own manager was bad at his job but they never did anything about it.

    Continue reading
    Be the first to find this review helpful
  10. 3.0
    Current Employee, more than 1 year

    Decent place to work

    Jun 7, 2023 - Certified Pharmacy Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, amazing PTO, easy money, easy to meet KPIs, colleagues are generally friendly.

    Cons

    It is more of a customer service type position than a pharmacy technician, it is very boring and redundant, a lot of it feels like busy work vs. making a difference. You do the same things day in, day out and the script makes it feel robotic. It is hard to move out of the pharmacy into other departments. Mandatory OT and black out period January-April.

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  11. 4.0
    Former Employee

    Humana

    Jun 7, 2023 - Clinical Staff Pharmacist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, bonuses, inclusivity, diversity, well being benefits

    Cons

    lack of ability to advance, unsustainable metrics, mandatory overtime

    Be the first to find this review helpful
Viewing 1 - 10 of 5,973 Reviews
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Humana Reviews FAQs

Humana has an overall rating of 3.9 out of 5, based on over 6,404 reviews left anonymously by employees. 73% of employees would recommend working at Humana to a friend and 71% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Humana employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Humana. This rating has decreased by -2% over the last 12 months.

73% of Humana employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Humana 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Humana to be culture, career development, benefits and the cons to be senior leadership, management.

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Glassdoor has 6,404 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.