Humana Reviews | Glassdoor

Humana Reviews

Updated July 15, 2018
2,793 reviews

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3.4
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Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
1,135 Ratings

2,793 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (5)

    "developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Humana full-time (More than 5 years)

    Pros

    I have worked for 6 years now, and all 6 have been nothing short of rewarding. From the time I started all the way through present time, it has given me the tools to be successful and rewarded my hard work with the recognition and promotions befit of it.

    Cons

    The cons are limited do to each individuals ideas of importance. For some, work/life balance may be an issue. For others this is not the case. A lot of the perceived cons stem from the branches ability, or lack there of, to properly organize their day and prioritize what is urgent and important


  2. "Utilization Management Pharmacist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Humana full-time

    Pros

    I am able to work at home

    Cons

    There is Lots of OT

  3. "Working with Humana Ins Co."

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Humana full-time (More than a year)

    Pros

    Good benefits and health insurance. Also overtime is welcomed.

    Cons

    Hardly time for any breaks.

    Advice to Management

    Keep up the good work.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irving, TX
    Former Employee - Customer Service Representative in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Humana full-time (More than 3 years)

    Pros

    They have a great health and wellness program and during peak season can get unlimited overtime

    Cons

    Middle Management change very often

    Advice to Management

    Get input from reps before making changes. Since they are the ones taking calls


  5. "Great place to work with lots of growth in the future."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work from home opportunities for some careers. Cares about employees well being.

    Cons

    Lots of politics within the company. Upper management puts pressure on lower class employees to implement actions for employees they won’t to see go down. If you don’t do it, you get written up and go down with them.


  6. Helpful (1)

    "Great Company on Paper, But Ethical Lapses among MarketPoint Management are Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MarketPoint Sales Representative in Knoxville, TN
    Former Employee - MarketPoint Sales Representative in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Humana full-time (More than 5 years)

    Pros

    Great Employee Benefits and 401(k) match

    Cons

    Very little opportunity for advancement
    Always scared of being acquired
    Doesn’t take HR concerns among MarketPoint management seriously
    Very low sales agent morale
    High turnover at most levels

    Advice to Management

    Practice the Culture that’s preached.


  7. Helpful (1)

    "Pretty good place to work for screening pharmacists"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Screening Pharmacist in Glendale, AZ
    Current Employee - Screening Pharmacist in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time (More than 5 years)

    Pros

    - Can work from home
    - Pay starts a bit low but you get raises every year so over time you can make more than hospital or retail
    - Flexibility with schedule, pretty easy to get days off and so forth
    - Good benefits
    - As long as you hit your rates no one bugs you, there is no manager over your shoulder or patients to deal with
    - Can do enjoyable things while working to help pass time like listen to music, podcasts, etc
    - Paid time off available right from the start
    - New incentive plan so you can get bonuses

    Cons

    - The system is absolute garbage. Came from Fry's which had a good system and it's almost shocking that a system so convoluted can even function. You need all sorts of programs open to do your job and the Epost system has all sorts of errors that you have to work around and they rarely fix anything.
    - Mandatory OT and this is getting worse. When I started you signed a contract saying you accept mandatory OT will be a thing but they said over and over would only be in January and February. Well lately it's been happening almost year round and it ranges from 3-5 hours per week usually. They seem to be ok keeping the department understaffed which also makes it hard to be able to get time off and vacation.
    - Some managers are better than others. There are a lot of teams in the department under what's known as an FLL boss. Most of them are pretty cool but if you get one that sucks not fun.
    - High rate requirements. If you can work fast this isn't an issue, but if not you are screwed at a job like this.

    Advice to Management

    Hire more people! A LOT of people are tired of the mandatory OT and even when it's just voluntary OT there still isn't much PTO time available to anyone. Also, just completely trash the whole Epost and note generator thing such a convoluted mess it's ridiculous.

  8. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana full-time

    Pros

    Some of the pros are: Work life balance and salary

    Cons

    Some of the cons are: medical insurance


  9. "Clinical review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Humana full-time

    Pros

    Pay scale is ok for 0 experience

    Cons

    Metrics can be a stressful taks to meet.


  10. "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irving, TX
    Former Employee - Customer Service Representative in Irving, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Humana full-time (More than 3 years)

    Pros

    Able to take initiatives to complete member needs, medications free or at cost.

    Cons

    Better meet constantly changing QA requirements they change monthly

    Advice to Management

    Stop pushing QA perfection. Membership should be 1st


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