Humana Reviews | Glassdoor

Humana Reviews

Updated February 20, 2017
2,066 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
758 Ratings

2,066 Employee Reviews

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Pros
  • The Ability to work from home is a great plus for this company (in 282 reviews)

  • They have a great Work/Life Balance as long as you are an exempt employee (in 126 reviews)

Cons
More Pros and Cons

  1. Helpful (147)

    "I have mixed feelings."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Health Coach (PHC)
    Current Employee - Personal Health Coach (PHC)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time (More than a year)

    Pros

    I have been extremely fortunate to have been placed on two teams that are outstanding and supportive. I have also been blessed with two outstanding Coaches and Clinical Operations Managers. I work from home, I can look ugly if I want, the worst part of the commute is a cat in the hallway. When I turn off the computer at the end of the day, work is done and that is wonderful for me. PTO is generous, my coach is flexible in working with me with school, elderly family members and my own health as long as productivity is met. Work/life balance is encouraged. Lots of health and wellness incentives.

    Cons

    I don't have many cons. But, the worst would be this: about 6 months after I started there was a distinct culture shift from quality to quantity. Upper management can deny it all they want, but that's what it is. Every position on my side of the telephonic business is having their feet held to the fire to meet incredibly high member "connects" every day, week and month. Not only that, there are elements withing those calls that are being measured as well like talk time for the day and referrals to other departments. So, if my talk time is way up and my number of contacts is down, I may have spent too much time on the phone with the members. Or if I reached a high number of members and my talk time was low my quality may come into question and my calls may be scrutinized. So, saying this you are probably thinking that I am working in customer service and need to stop whining, right?? NO! I work with members regarding their health needs, encouraging health goals, answering questions and providing resources if needed. Yeah. The goal for my day would certainly be attainable IF every person I called answered the phone. I have a coworker that made 45 calls to get only 11 successful connects for the day. They all have to be documented too btw. This doesn't include any anomalies in charts that need to be addressed and passed up the chain either.
    I can go on but I won't. Bottom line is quality will fall if quantity continues to be the push. All things cycle. I hope this kidney stone passes soon because it hurts like hades!

    Advice to Management

    Pay attention to what your associates on the front line are saying to you!! You're forming committees to inform committees. Then you're hiring quality review folks which will turn into a hit squad because they will only do what you tell them to do and not defend what is happening that is right. Beware because this will bite you on the hind quarters. If your quality review teams do turn into a hit squad, you will have a mass exodus of good people who do excellent work and are tired of fighting for what is good. Healthcare folks are a different breed. We'll give you a good fight to make things better, but once we're done with you.... Have fun with the mess you've created.


  2. "Records Retrieval"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retrieval Specialist in Knoxville, TN
    Current Employee - Retrieval Specialist in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time (More than 3 years)

    Pros

    Humana is a company that will invest in their employees

    Cons

    I do not have any


  3. "Excellent company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Humana full-time (More than 3 years)

    Pros

    Awesome team great benefits and environment

    Cons

    There are no cons to this company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Strategic Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Humana full-time

    Pros

    Progressive, integrated, growth opportunities, good pay

    Cons

    Cultural challenges - entrenched leaders.


  6. "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Specialist in De Pere, WI
    Current Employee - Product Specialist in De Pere, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time

    Pros

    Very flexible and supportive company to work for

    Cons

    Salaries are on the lower side of averages


  7. "Sales Insurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in San Antonio, TX
    Current Employee - Telesales Agent in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Humana full-time

    Pros

    My coworkers are an amazing bunch of professionals, micro-management is at a minimal.

    Cons

    The pay could be better

    Advice to Management

    Stop looking for a merger just focus on building a paying employees like Aetna does


  8. "Humana PMO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Technology Consultant in Green Bay, WI
    Current Employee - Business Technology Consultant in Green Bay, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time (More than 10 years)

    Pros

    flexible - able to WAH or in office. Company and Leadership cares about life-work balance. strong wellness programs

    Cons

    can be a struggle working on projects with cross-functional departments - some teams are very solo'd


  9. "Okay company to work for as a Case Manager RN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager
    Current Employee - RN Case Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Humana full-time (More than a year)

    Pros

    Work at Home position for nurses

    Cons

    Micro-managing
    Ever changing requirements that are hard to meet
    Layoffs
    Non-paid overtime

    Advice to Management

    Be realistic with metrics and work life balance and how that affects the way employees help members everday.


  10. "Office Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Humana part-time

    Pros

    Excellent place to work. Very warm and comfortable work environment.

    Cons

    Can be stressful at times.

    Advice to Management

    Continue being nurturing and understanding.


  11. "Subject Matter Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SME in Tempe, AZ
    Former Employee - SME in Tempe, AZ

    I worked at Humana full-time (More than 3 years)

    Pros

    Great team work. User friendly environment

    Cons

    Lots of mandatory OT dyrning peak season

    Advice to Management

    None.. Keep up the good work



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