Pros
work from home; Humana provides the computer, phone, monitor, etc. IT is pretty advanced and helpful. The continuing trainings after in working role are good.
Cons
Working from home can be very isolating and not good for your mental health. Talking to Humana members all day long and IM ing with your coach or co-workers is hard. The Personal Health Coach really does no "care management." The role is nothing more than a glorified customer service role for Humana so they meet some criteria to be paid for contacting Medicare Advantage members. There is a HUGE gap in what management says they want you to do for members (which is done I am sure purely so that it is out there in writing or recorded) and the reality of the metric expectation which either has ppl lying about their daily contacts or merely working to "get the number." When I pushed back about the PHC job criteria expected me to have "X" amount of years of care management experience to be hired, yet I wasn't able to use that experience I was explicitly told by my coach to "just get the number." Many times you wouldn't know your team mates, including your coach (supervisor) if you passed them on the street b/c they are in different states.