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      Humana reviews

      Call center - Call Center Representative Humana Employee Review

      1.0
      Nov 30, 2018
      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helping the members whom are elderly

      Cons

      Too much mandatory overtime; severe micro management; changes your shift 3 times a year; too much intimidating and downgrading from trainer; Rude and unprofessional behavior from trainers such as being late and "stupid" looks; they only focus on your flaws; inefficient training and deceived on many things; biggest career mistake I've made!

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      5.0
      Jun 30, 2026
      Snp case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, some flexibility, great manager

      Cons

      Frequent changes, quality changes, metric changes

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - some desire for modernization

      Cons

      Interviewed for a internal role in a second round in a team - the team didn't sell the role, the impression I got was you will work nights and overtime to commit to deadlines. questions asked: - examples of situations in your current job where there was disagreement between you and someone else in team. Thought this was too intrusive - how do you handle disagreements - how are you able to multi-task - are you able to commit to deadlines Got a very bad vibe with the team

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