the moral at Humana is low. Managers and sups do not care about their employees. - Customer Service Humana Employee Review

2.0
Sep 20, 2013
Recommend
CEO approval
Business Outlook

Pros

There really are not any good reasons to work for Humana. I have a new job that pays more and the atmosphere is much better.

Cons

The call center has a high turnover rate, therefore, the customer service representatives have to take more calls, which burns you out. Also, they keep adding more work and don't want to give you a raise.

Explore other reviews about Humana

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, some flexibility, great manager

Cons

Frequent changes, quality changes, metric changes

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, decent benefits, PTO/holiday pay.

Cons

Glued to your desk. Decreasing benefits and increasing work demands. No ability to pivot or move outside of the role. Career development has to be done off the clock except CEU’s.

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