Stated Values Doesn't Meet Reality" - Provider Relations Humana Employee Review

2.0
Feb 1, 2014
Recommend
CEO approval
Business Outlook

Pros

-Good place to start and build knowledge to take elsewhere. -Fast growing industry -Pro healthy lifestyle programs -401K match very attractive

Cons

-Too many hands in the pot. No clear lines of responsibility allows all associates to shirk responsibility, leaving customers with the bill. -Poor communication and territorial battles between departments. -Unprofessional conduct. VP's openly discuss their right wing politics and religion in public, often using vulgar, offensive, racist, sexist, homophobic language. -Employee training...you're on your own. -Terrible Health Insurance coverage. -Good Ole Boy system. Management positions go to those with highest level of incompetence. -IT stuck in the last century. Duplication of databases means duplication of work..designed to build independent department kingdoms. -Sales goals unrealistic. -Nearly impossible for customers to resolve billing issues resulting in high member turnover.

Explore other reviews about Humana

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Making all the right moves to be a leader in 21st century health care.

Cons

Legacy technology and corporate structures still create friction, but improving.

3.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interesting work, decent benefits, ability to work from home

Cons

Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

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