Pros
Remote work, That's really it, literally
Cons
Everything else, the pay is terrible, the training horrible, They overwhelm u with so much unnecessary information that you will never use nor remember, they train u every month for a new position, Which are really other careers, like Claims, Medical Coding, but don't raise your pay according to the standards for those positions, instead u get offered a 50c to $1 raise added to ur salary. I've never been so overwhelmed at a job in my entire life Ever! Do not work here, trust me I'm helping u, I'm currently applying to other companies and am leaving asap, been here for 9months, and it only gets worst, the agents hate humana and the elderly member hate humana. The systems they use are confusing and out dated, u use around 7 damn programs for work, some freeze at times, and there all confusing