Pros
The health insurance is okay. If your supervisor likes you, you will not do any work or your work will consist of off the phone tasks while everyone else is answering back to back calls.
Cons
To make a long story short, the workload is unbalanced. Favoritism rules this department. If you are a favorite you will not do work while everyone else is being overworked. They do not treat pregnant women fairly. I had a friend that was told she had to cancel her Dr appt when she was in her third trimester because they were busy. I had another friend that was fired because she missed work due to a close relative passing. They fire their best employees because the supervisors did not like them or the best workers left because they were being over worked while those that had favoritism on their side barely worked and were promoted. There is no work/life balance. The work culture is toxic and messy. They expect you to treat higher ups (techs, trainers, supervisors, etc.) with respect while they can talk to you any way. If you do not mind being over worked and made to do mandatory every day, apply. If you want to stay in the same position for years with no to little pay increase, apply. If you want to be criticized (quality review) with no accurate or positive corrective action, apply.