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      Humana

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      Humana reviews

      Pays better than average - Customer Care Representative Humana Employee Review

      4.0
      Aug 6, 2008
      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good and the benefits are not terrible. There seems to be an on going shift toward actually caring for employee and making sure that they are enjoying their jobs.

      Cons

      For people that are on the phones, freedom is very limited. If you are supposed to sign in to work at 9 and you sign in at 9:01 you will be considered late. There is very little margin for error. Depending on your supervisor, mirco-lateness could lead to getting fired.

      Explore other reviews about Humana

      5.0
      Jun 30, 2026
      Snp case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, some flexibility, great manager

      Cons

      Frequent changes, quality changes, metric changes

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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