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      Humana

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      Humana reviews

      Great Start for a Work at Home Job - Inbound Customer Service Representative Humana Employee Review

      4.0
      Feb 14, 2023
      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary, Benefits, Overtime and Supportive Coworkers.

      Cons

      Rude Representatives from different Departments. Monthly/ Quarterly Metrics that have to be met. Angry Customers that call in when something is wrong with their account. Shift Bid

      Explore other reviews about Humana

      5.0
      Jun 30, 2026
      Snp case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, some flexibility, great manager

      Cons

      Frequent changes, quality changes, metric changes

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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