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      Humana

      Engaged Employer

      Humana reviews

      Tread Lightly here - Customer Service Representative (CSR) Humana Employee Review

      3.0
      Jan 16, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. Decent pay

      Cons

      Different supervisors every 6 months, drains mental health, sups rarely take escalated calls and to top it off they don’t not have an escalated customer policy, even if the member is being racist, misogynistic or cruising , you are NOT allowed to disconnect or it can be automated termination which they call violation of a critical offense

      Explore other reviews about Humana

      5.0
      Jun 17, 2026
      Associate vp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Making all the right moves to be a leader in 21st century health care.

      Cons

      Legacy technology and corporate structures still create friction, but improving.

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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