Not as good as Marriott and Hilton - Front Office Manager Hyatt Employee Review

3.0
Apr 5, 2022
Recommend
CEO approval
Business Outlook

Pros

12 free nights after 1 year of service. Competive pay with experience

Cons

1.Team Member rate is trash compared go Hilton. Rate is rarely available and you have to book 2 weeks in advance in order to secure anything. 2. Hyatt has gone away from having standard operating procedures. No annual classroom style trainings. So be prepared to train your staff with Google or from your own experiences. 3. Mandatory 10 hour shifts for management. 4. Employee handbook is very generic, no real guidelines. 5. Attendance policy goes by points and is joke. 6. Systems are outdated and they are never the first to do anything and they still do it subpar Hyatt is #3 in hotel brands for a reason. Better off going to Marriott or Hilton.

Explore other reviews about Hyatt

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

hyatt employee benefits with discounted rooms worldwide

Cons

nothing really! I love it here

4.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair pay, decent PTO, can be a very flexible work environment if you have a caring leader. Hospitality is a fun industry that tends to attract interesting people--ability to travel and work with diverse cultures is great.

Cons

Constant reorganization/restructuring post-COVID, and growth that outpaced scalable infrastructure. Some long-time employees very set in their ways, can be hard to make meaningful impacts on ways of working even when the org has changed on paper.

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