Large expectations, small property, cozy setting. - Guest Services Agent Hyatt Employee Review

4.0
Mar 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Staff are incredibly friendly. Due to the small number of overall staff, it's easy to get to know everybody. If you have an idea, no one will stop you from implementing it yourself so long as it's not dumb. The Managers are very decent as well. Yeah some are difficult, but they'll never ask you to do something they wouldn't do or be able to do. Friendly too.

Cons

Hyatt's corporate HR and their departmental policies have consistently been a slow-acting poison to the Hyatt corporation and their hotel functioning in the year or so I've been with the company. It is not just myself that they've annoyed (putting it kindly). They have 0 qualms about treating fellow employees and my friends with a double standard and then will smile about it. Personally, my healthcare was massively screwed up by our HR department based out of Chicago. No apology was ever given. They're not great at all.

Explore other reviews about Hyatt

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun communicating with guests and colleagues

Cons

Not any cons to be honest

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management Awesome hotel benefits No mircomanagement Great remote experience

Cons

Mass layoffs was a huge issue as that is why I am no longer with the company.

See reviews by: Helpful|Rating|Date|All