Pros
Truly a product you can stand behind. Truly a management team and CEO that cares and is trying like heck to do the right and take care of employees and customers and partners. Solid moral fabric running from the top down, which has some and will have some continued intangible benefits for the success of the company.
Cons
The company may be more internally-focused and inward-looking than you might hope, but most organizations greatest strengths wind up being their greatest weaknesses (as they rely upon those strengths as solutions for most problems). So nobody's perfect and the long-running success of the company and its loyal employees means a lot more management built from the inside, so with that you're going to naturally incur some challenges and Hyland does struggle a bit there.