The Last Bastion of Corporate Bloat in an Agile World - Site Reliability Engineer IBM Employee Review

3.0
Jul 22, 2018
Recommend
CEO approval
Business Outlook

Pros

* Excellent Paid Time Off policy, particularly for employees in Essential Operations roles. * Exposure to a very broad array of technologies and systems. * Progressive values and strong support for equality in and out of the workplace * Looks good on a resume

Cons

* Massive corporate bloat. The company has been around for well over 100 years, and it still runs like an old company, with numerous levels of management slowly drip-feeding decisions through a painfully dense bureaucratic process. IBM is slow to react, and when your primary competition are billion-dollar newcomers with better brand recognition, that's not a sustainable position. * Over-reliance on archaic first-party software and systems. I get it, it looks bad if you sell your own email client but use someone else's, but maybe that's just a sign that Notes is a failed product and we should cut our losses and let Microsoft take the .01% market share we're occupying, because Outlook/Exchange is better at everything we set out to do. This applies to a number of areas of concern. * Inadequate compensation. There's no getting around it: IBM pays below industry average in any given area, for any given skill level in any given field. Other benefits are pretty average for the industry, so the argument that they're making up for the low dollar figure in other ways doesn't hold up anymore. Career advancement within the technical side caps out really quickly, and the only way to continue your development is by going into management, which is far more stress than it's worth. * Cultural dissonance. As IBM has made a number of acquisitions in recent years, it's failed to integrate the company cultures of those acquisitions into itself, particularly taking the good from them. Instead, it pushes a preexisting central IBM culture that isn't compatible with the way many of these smaller companies' employees are used to operating. As a result, these employees continue to see themselves as employees of other companies and not as part of IBM, and it creates an us-vs-them mentality in the organization as a whole. * No clear plan. While we hear all the time about "strategic imperatives" and other buzzwords, the fact is, no plan seems to stay in place longer than a couple of quarters, and we're not gaining any ground against our ever-stronger competition. In fact, IBM is still on a negative growth trend. Everyone knows about Watson, but it's still not making us any money, so what's the plan? * Self-congratulatory management. Various managers and executives are constantly sending out emails and lectures about how IBM is doing so great innovating in x field over y period of time, which while dubious is understandable. However, every other manager uses the opportunity to suck up to the exec in question. Call it corporate politics, but no manager is willing to tell his boss when they're wrong. It rolls downhill in a way I've never seen elsewhere. * Ginni Rometty. I always say, anything that happens at a company can be blamed on the CEO. In IBM's case, we've had Ginni for the last 12 years, and of that time, just about half of it has been spent on a constant decline. All the while, Ginni waxes on about her strategic imperatives and how they're going to Make IBM Great Again. Prior to being the CEO, she worked in strategic outsourcing, and everyone who could tell her things she doesn't want to hear, which could help make decisions that would improve our standing, is well aware of that history. There are worse CEOs to work under, but don't expect Jeff Bezos or Satya Nadela.

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Pros

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Cons

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4.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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