Poor Senior Management Which Lacks Both Technical/Business Direction and Concern for People - Research Scientist IBM Employee Review

1.0
Dec 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Until recently, lots of freedom to investigate a variety of worthy research topics. Great colleagues, lots of smart people. Lots of flexibility, able to work from home. Many opportunities to publish. I loved my work and colleagues.

Cons

Can you say red tape? Ridiculous overhead involved in the most basic of business operations. Basic operations are outsourced, and this complicates things even further. Lawyers who do not understand technology have too much freedom to restrict everything from travel to research direction, to publication, and place unreasonable restrictions on all of those things and more. Senior management isn't doing its job, and hasn't provided coherent direction. They allowed the sales force to sell what couldn't be delivered. How many times in my career have I seen the same mistake? Hint: it's a good idea to consult with technical staff BEFORE pursuing the sale and signing the contract. Good technical people worth their salt will tell you what the risks are and what can be done to mitigate these risks. How do you enforce that? Easy. Sales staff should be rewarded on successful completion of contract, not just the close of the sale. That should mitigate some of the arrogance on the part of those in sales and contracts. Public business articles show many failures to deliver on contracts, contributing to poor reputation. A poor reputation contributes to fewer contracts in the future, and lower revenue. With respect to the direction of the company, senior management is lost and scrambling. There are lots of nice speeches, with all the best buzzwords. But sorry, the substance is not in the plan, and it's painfully clear that the senior management doesn't really know what all of those buzzwords mean, and doesn't know how to execute on them. Redirection takes more than articulating a handful of areas of emphasis. The boat is sinking. Time to get a new C suite for this company. Finally, and most concerning, is the way that the company treats its greatest asset, its people. This company has a history of cutting an entire project, and firing everyone associated with a project, without examining the individuals they are firing. Senior management will make these decisions without consulting the line managers who know the staff. ADVICE TO THOSE SEEKING POSTDOCS: insist upon severance pay if they terminate your contract prior to the term on your contract. Have it written into the contract before you sign. Insist on this. Make it enough to either sustain you through a search for a new job, and/or to break your lease. You will need it when IBM decides to downsize. Why? They consider postdocs to be a way of maintaining an "elastic workforce." The default contract is written so that they can show you the door with no notice (the typical 2-3 year "duration" in this "contract" is legally meaningless), and this can happen even if you are a star performer. They will cut your position before they cut a permanent staff position. You are vulnerable. Do you think it won't happen to you? It happened to me. And I was not a slacker. In 1.5 years, I was an author in 5 publications, wrote the technical content for a grant, delivered technical content for a contract, gave many public presentations, contributed to many existing projects, launched my own projects, and had external partnerships. Senior management did not consult my manager in the decision. I had to break a lease and move, and this alone cost about $10,000, not to mention the lost income of 1 year of potential earnings, and the time between jobs. That's not chump change. Management didn't care about me, and they won't care about you, either. Someone at C-suite level issued an order to downsize my department, and that was it. Then, management tried to hide when I tried to address things with them directly. If you are a postdoc just starting out, with no financial buffer, this could put you into debt very fast. Don't sign that default contract. Negotiate it to protect yourselves, or seek employment elsewhere. Got it? Spread the word, and protect yourselves. Universities, educate your graduates, and protect them from this please.

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5.0
Nov 19, 2025
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Pros

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Cons

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4.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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