A company with no structure - Retail Account Manager IDT Employee Review

1.0
Mar 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Vacations days in the beginning of the year to use as needed

Cons

Don't pay car allowance, mileage or any expenses, you use your own car. Overwork the employees, no advancement or pay increases. You have to do the sales, installations, customer services, collect money from the customers, do the deposits to the bank. You are totally responsible for that money, if you lose it you have to pay for it. Commissions are miserable. A big Company with Poor Management Skills. The management needs training on how to properly manage people. It's a tense and strained workplace. Sell Persons work in constant threat that they will be fired. You don't have a voice and the only response from the manager to any situation is "there's the door". Management does not care about employees or customers, they're only concerned about hitting the numbers they are expected to hit. No opportunity for advancement, no pay increases, no bonuses, overworked & underpaid!!! Stressful and hostile environment. ZERO rewards/appreciation for hard work. Managers are uneducated and should never have been trusted to run any departments, and to make it worst they micromanages EVERYTHING. They need to know what you do every minute of the day, you even have an app in your tablet with a GPS that monitor every step you do. The sales department are very mistreated. Very Inconsistent with training, You are just another dollar. They expect it from you to work 9 lines of business with the same paycheck. They promise commissions that they don't pay. You're hired to be a salesperson but actually you have to do the sale, installations, training, customer service, collections, deposits to the bank etc. They don't pay for gas or any expenses. They make promises to the customers that they don't meet. You'll have ridiculous goals to do a month. Every department is your boss, so be prepare to receive instructions from everyone. Once you open your own accounts they let you go and transfer those accounts to the privilege employees to grow their sales. They don't have structure, work ethic or loyalty for their employees or customers.

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Pros

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Cons

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IDT Response
2mo
We are pleased to hear that you enjoyed a good work-life balance at IDT. We particularly appreciate your note on management proactivity. As we continue to expand and support our remote teams, we recognize that maintaining consistent engagement across distributed environments can be a challenge. We are actively working to bridge these gaps and would sincerely value any specific ideas or suggestions you may have on how we can better support our remote workforce. Thank you for your contributions, and we wish you the very best in your future endeavors.
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