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      IDT

      Engaged Employer

      IDT reviews

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      3.9

      68% would recommend to a friend

      (367 total reviews)

      Samuel Jonas

      71% approve of CEO

      61% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Compensation and benefits

      3.8

      Career opportunities

      3.7

      Work/Life balance

      3.6

      Senior management

      IDT has an employee rating of 3.9 out of 5 stars, based on 367 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IDT employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      367 reviews
      1.0
      Nov 17, 2018

      Avoid. Massive Offshoring Effort

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There's a lot of new technologies to learn. From all things AWS to "newer" languages like Go. Learn what you can, and then find a better opportunity elsewhere.

      Cons

      I cannot stress this enough. Be very wary of any opportunity for growth in this company if you are in Technology. Due to continued declining revenues from its Telecom business, the company has made a strategic decision to shift its software development overseas. This process has been happening for well over a year. We have seen our scrum teams grow in sizes from 7-8 members to well over 15 people, with half of them from overseas. The economic reasons for this is hard to refute. For the salary of a state-side developer, you can get 2.5 developers overseas. Morale at this company is at an all-time low. A major reason for this is that upper management have started using performance reviews as a tool to justify laying off of higher paid employees. For the last 4 quarters, there is a steady process of laying off US-based employees, with replacements coming from overseas. Many of IDT's brightest talents have already left. Senior management is playing a very risky game. On the one hand, they need to reduce costs. However, they are already running into the risk of losing their domain knowledge experts--many who have already left the company. At some point...you will end up with a telecom / fintech company that collapses under itself due to absence of technical domain expertise. If you are considering a technical job at IDT, I would tell you that you will learn a lot. But don't expect to be around for more than one or two years. I would expect the footprint of the technology department on the US-side to be very small over the next 2 years---mostly technical leaders managing the workload of the offshore resources.

      avatar
      IDT Response
      7y
      Thank you for your service to IDT for over 5 years. We wish your observations were different, but we understand why these are your observations and we are working hard to improve our policies and the technologies we work with. We are making radical changes in our technology department and hiring many people here and abroad. In the past year we have hired a new CTO, implemented Agile software development methodology, and instituted flexible work policies for our software engineers. At the same time, we have given our employees opportunities to learn new skills and adapt to the new technologies we are using. We try very hard through coaching and training to guide our employees toward success. You are correct in saying that technology staff will learn a lot working here. There is a lot of innovation happening at IDT, and we are thankfully in a position where we need to expand the size of our teams to meet the demands of our multiple high-growth divisions. We are supplementing our existing teams with offshore talent to bolster our ability to deliver new products more rapidly and, yes, it does make economic sense as well. We have made excellent progress towards our goal of becoming an agile technology firm. Unfortunately, during this transition period we have had to let go of employees who were unable to master the new technologies. While many of these positions were eliminated because of performance, our CEO has made the decision to offer an updated severance policy to employees impacted by this transition, including performance related. IDT has always had a strong commitment to its employees and their families. We believe it shows in the very long tenure of our employees who have decided to work here when many are talented enough to work anywhere! We truly believe that our most important assets come in the morning and leave at night. We appreciate your contributions to IDT these past 5 years. And we very much appreciate your honest assessment of our company. As you can see, our CEO Shmuel Jonas, has responded to your review in our company-wide Slack channel.
      1.0
      Nov 21, 2019

      Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Convenient street parking. Reasonable health benefits.

      Cons

      PR on employee development and feedback is too little too late on a whole generation of unrewarded dedicated employees. The PR would be great if true, but has not been so for 20 years because of the “entrepreneurial spirit” totally discounting employee development as an unjustifiable expense. Thus is especially indicated by periodic high turnover rates due to management’s lack of commitment for opportunities for career advancement, learning and development, meaningful feedback, communication, performance management, and equitable merit increases.

      avatar
      IDT Response
      6y
      We are proud of our long average tenure of employment at IDT. For us, this is tangible evidence that our employees enjoy being a part of the IDT family and feel rewarded working here. Thank you for your over 10 years of contributions to IDT.
      1.0
      May 24, 2019

      Avoid at all costs

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Just look through here and note the differences in reviews. The positive reviews are obvious at a glance. These are astro turf laid down by managers and HR to improve the numbers and stay over 50% positive

      Cons

      The racism and nepotism is what runs the company. If you are jewish, this is a great place. If you are not jewish, you will not advance. The hispanic mafia protects the ones they like, all others (and many Hispanics are not included) are thrown under that bus if needed.

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      Glassdoor has 440 IDT reviews submitted anonymously by IDT employees. Read employee reviews and ratings on Glassdoor to decide if IDT is right for you.