IDT Reviews | Glassdoor

IDT Reviews

Updated Jun 19, 2019

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Found 177 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
63%
Recommend to a Friend
62%
Approve of CEO
Samuel Jonas
69 Ratings
Pros
  • "Great work environment (sport facilities, relaxation rooms, comfortable conference rooms, well designed kitchens - cafetieres, parking garage)(in 15 reviews)

  • "Good work/life balance - very family oriented (many parents)(in 10 reviews)

Cons
  • "Traffic jams in Newark, especially in downtown where IDT building is located can be stressful sometimes(in 10 reviews)

  • "Upper management (not mid level) has struggled with corporate direction as margins shrink in traditional telecom(in 7 reviews)

More Pros and Cons
  1. "Great team! Relaxed work ambience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Director in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IDT full-time for more than 8 years

    Pros

    Very good company to work for, there is a lot of potential to grow. Within the years I've been in IDT I've been able to grow and move within my team. It a very relaxed place to work for, the dress code is casual and I loved that. There is a lot of support from upper management and the human resources department works to make the employees experience a pleasant one.

    Cons

    The 401K would be better if they would match dollar for dollar. Also I hear complaints about the benefit package although, I personally have never had an issue with our medical insurance carrier.

    IDT2019-06-05
  2. "Not Too Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Newark, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at IDT full-time for more than 5 years

    Pros

    Great perks. Convenient parking, pool in building, deli and convenience store in building.

    Cons

    Can be stressful work environment.

    IDT2019-06-19
  3. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Specialist - MT Support in Newark, NJ
    Recommends
    Approves of CEO

    I have been working at IDT full-time for more than 5 years

    Pros

    Been here is like be around family.. Started in 2012 and the opportunities that i been given are beyond great.. 4 different positions learning from the great leadership that management gives and share. Overall environment very enjoyable and professional giving me the tools to succeed as a employee and as a individual.

    Cons

    nothing cross my mind yet!

    Advice to Management

    Keep it up!.. Doing Great!

    IDT2019-06-04
  4. "Grateful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IDT full-time for more than 5 years

    Pros

    Collaborative, Hard Working, Nimble. Hard work and termination is something that gets noticed and is appreciated. Upper management is nothing but supportive and have great open door policies, they are always looking for ways to help and are open to new ideas. Co-workers get along great and develop a fantastic business relationship. IDT is a positive upbeat environment with a get it done mentality.

    Cons

    Nothing to point out at the moment

    Advice to Management

    Keep up the good work!

    IDT2019-06-04
  5. "Family environment and a nice office"

    StarStarStarStarStar
      Current Employee - Supervisor in Newark, NJ

      I have been working at IDT full-time for more than 10 years

      Pros

      Most of the people at IDT are down to earth good people which helps. The office is nice and modern. Both of these create a good work environment

      Cons

      Telecom is a tough industry and as a result job security is not what it once was.

      Advice to Management

      More robust on the job training for new hires instead of baptism by fire.

      IDT2019-06-04
    • "Great Environment. Very Good Products. Very Good Atmosphere."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Manager in Newark, NJ
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at IDT full-time for more than a year

      Pros

      I work for the NRS division of IDT. I like the atmosphere. There is a lot of encouragement to corroborate with others and suggestions are readily accepted. Family like. Offer lots of independence to get the job done.

      Cons

      Pay is below average. Try to do too much sometimes. Launch projects before they are ready.

      IDT2019-06-04
    • Helpful (1)

      "Negative, negative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Technical Support in Newark, NJ
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at IDT full-time for more than 5 years

      Pros

      Maybe PTO.Learn what you can and Runn. Some nice people still left.

      Cons

      Worked here for 5 years, promoted twice but never got increase for advancing. Always got turn down by management when new challenges opportunities were present. No growth and offshoring positions so they don’t have to pay people what they deserved. Not even with good or excellent performance review. Know that if you give you all, management is not going to support you in your career. Low pay. Never saw CEO/owner, this...

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      Advice to Management

      Pay your people right so you can avoid good people leaving. Thats if theres any left. Care about your employees. Have contact with other offices around the US. Visit them TALK TO THEM not just through the phones or emails. They are the ones bringing revenue, and like i said care for them. Morale at its low.

      IDT2019-05-24

      IDT Response

      June 10, 2019Director of Talent Acquisition, Development, and Retention

      We have a friendly environment and urge our employees to collaborate, invent, and create new business units that they will have the opportunity to manage as well. We try to listen to our employees by providing avenues to communicate with executive leadership, having an open door policy, ...

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    • "Avoid at all costs"

      StarStarStarStarStar
        Former Employee - Sales in Newark, NJ
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at IDT full-time for more than 3 years

        Pros

        Just look through here and note the differences in reviews. The positive reviews are obvious at a glance. These are astro turf laid down by managers and HR to improve the numbers and stay over 50% positive

        Cons

        The racism and nepotism is what runs the company. If you are jewish, this is a great place. If you are not jewish, you will not advance. The hispanic mafia protects the ones they like, all others (and many Hispanics are not included) are thrown under that bus if needed.

        Advice to Management

        Its all jewish. see above! Seriously, if you are desperate & need a place to land while you get something better; that should be the only reason to take a job there.

        IDT2019-05-24

        IDT Response

        June 4, 2019IDT Talent Management

        We do encourage you read the positive reviews of our company. They are authentic and written by our employees. IDT's workforce is multi-ethnic and multi-cultural. We employ people on 6 continents. Moreover, our stated company mission is "to provide communications and payment services ...

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      • "Promotes a positive team enviroment. Great place to work!"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - RAM in Jacksonville, FL
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at IDT full-time for more than 5 years

        Pros

        IDT like many companies, has faced new challenges that have come through new technologies. They continue to introduce new products to enhance revenue and sales opportunities. This gives us the opportunity to grow our knowledge base and increase our compensation. Managment consistently requests feedback about changes and has promoted and values a team enviroment. Managers recognize hard work and it is rewarded.

        Cons

        Could be a little stressful sometimes.

        Advice to Management

        Keep up the great work, and continue to improve!

        IDT2019-03-24
      • Helpful (2)

        "A company with no structure"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Retail Account Manager in Houston, TX
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I have been working at IDT full-time for more than a year

        Pros

        Vacations days in the beginning of the year to use as needed

        Cons

        Don't pay car allowance, mileage or any expenses, you use your own car. Overwork the employees, no advancement or pay increases. You have to do the sales, installations, customer services, collect money from the customers, do the deposits to the bank. You are totally responsible for that money, if you lose it you have to pay for it. Commissions are miserable. A big Company with Poor Management Skills. The management...

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        Advice to Management

        Managers should go back to school and take a few course on Leadership and Management. They need to understand themselves as a leader, understand leadership styles and the effect they have on people Use feedback and self-review to enhance their leadership skills, work on their communication skills and ability to align their team with organisation’s goals and vision. Learn solid techniques for organising and implementing...

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        IDT2019-03-06

        IDT Response

        April 16, 2019Director of Talent Acquisition, Development, and Retention

        Our leadership team takes your review seriously and we acknowledge that we ask a lot of our Retail Account Management (RAM) team. IDT appreciates all of the hard work that goes into making our sales organization such a success. We do require the RAM team to complete varied tasks that ...

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      Found 177 reviews