review - Customer Service Representative Indeed Employee Review

3.0
Mar 17, 2022
Recommend
CEO approval
Business Outlook

Pros

benefits regarding vision health dental

Cons

long hours at the desk

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Indeed Response
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5.0
Feb 6, 2026
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Pros

Good WLB, compensation, people, and opportunities

Cons

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4.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

Cons

The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

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