Customer Service Associate - Customer Service Associate Johnson Controls Employee Review

This is an extremely top-heavy company that needs to take a serious look at their management hiring practices. There is a rampant "boys club" mentality that over-values mid-management positions where nobody is doing much to benefit the business and simply delegates all their work to already over-worked office staff. This leads to a diversity problem in the company, since many of the office positions are entry-level for women, and they end up getting burnt out and leaving the company for greener pastures where they won't constantly hear "you're not technical enough" as the excuse for why they aren't getting promoted, but inept male colleagues are sprinting ahead. Some departments have it easy and have light workloads, while others are worked like dogs and refused extra support. "Work-life balance" doesn't mean routinely working 50 hours a week while other departments leave early every day or take 2 hour lunches. Johnson Controls has purchased a lot of companies over the years and has streamlined NOTHING, which creates huge workloads for the office staff because SOP isn't developed or trained and is constantly changing with no change management staff. For example, warranty procedures for different equipment. Every type of JCI owned equipment has a different procedure, email address, SOP and it is somewhere buried on the website, perhaps with an email that may or may not work. There's no notification system. You will receive no training on it. Figuring out what to do might take half a day of calling and searching the site, which you have no time for because you're doing a million other tasks. Ask your boss for support and get told that they are too busy, and they point out that you can do it on OT. You see you've already worked close to 50 hours that week and you resent spending your entire life at work. Since there are dozens of equipment types and more being added all the time, do this at least once a week and see if eventually you don't get tired of it and start looking for another job...