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      Johnson Controls

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      Three days for an answer turns into three weeks for a conversation - Anonymous employee Johnson Controls Employee Review

      2.0
      Aug 26, 2009
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well respected company in the right industry (energy efficiency) at the right time, with some excellent product and service capabilities, and some great people in the field.

      Cons

      I was working for York International when Johnson Controls purchased the company. York was a flat organization which enabled it to make decisions or provide answers quickly. JCI has so many layers of management that it once took three weeks to get a conference call scheduled with three levels of management to discuss an issue, and another week for a decision. At York, I was able to get an answer for a more complex issue in three days. When you are dealing with major customers that are used to getting a quick response, 3-4 weeks doesn't cut it.

      Explore other reviews about Johnson Controls

      5.0
      Mar 9, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team Work CEO Manager Location

      Cons

      I do not have any cons

      2.0
      May 14, 2026
      Controls service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, good PTO and benefits

      Cons

      Everything else. ZERO training. They hand you a laptop (which is garbage) and say good luck. There is no "team." Everyone is on their own. The senior techs all reached their peak 20 years ago and don't even know what BACnet is. The bureaucracy is unbearable. Ordering a simple part is nearly impossible. There are so many apps you have to check in on everyday and they care more about those metrics than they care about the service their customers are receiving. If you want to get your butt kicked everyday with zero support at a company that specializes in taking advantage of their customers, this is the job for you.

      1
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      Johnson Controls Response
      2w
      Thank you for your honest feedback as a Controls Service Technician. We strive to create a workplace where our core values of integrity, collaboration, and innovation are lived out and where employees feel valued and supported. We apologize if this was not the experience you had with us. Your input will be shared with the appropriate individuals to address your concerns.
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