Serious issues with pay, workload, and recognition - Information Developer Johnson Controls Employee Review

1.0
Jul 18, 2022
Recommend
CEO approval
Business Outlook

Pros

- Some of the best people to work with (but nearly all of those people do not work there anymore) - Decent holiday allowance - Good location in the heart of Cork city

Cons

JCI are completely inconsistent with how they promote people and give raises. It does not seem to really matter how much work you do/how much responsibility you have.. it's just who your manager is. Depending on what business unit you are in/what manager you have (not something you pick when you start there) you will be promoted faster. One of the managers was also a senior manager (he is now the head of tech comms) and all of his staff got promoted before others who had worked in JCI longer. People also get higher pay increases/performance review marks depending on their business unit. My team was understaffed when a coworker quit (and was never replaced). I took all of that coworkers work on top of my own. I knew that coworker made at least 10K more than what I made when they left. I wasn't promoted for another 2 and a half years. I consistently didn't get "Exceeds Expectations" in my performance reviews due to reasons beyond my control such as not having all of our documents in DITA (which we did not have the time or resources to do). Staff can only be promoted if someone quits (which is hardly a morale booster) so you have to actively hope more people want to leave in order to get a promotion. However, some people who threaten to quit have been able to secure raises/promotions outside of this rule. The best way to make a decent wage from working here is to quit and come back, as they have money that they can use to offer people to return to work for them (but won't use it on staff that currently do). There are so many other technical writer positions these days with better pay and benefits.

Explore other reviews about Johnson Controls

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job that I would totally recommend anyone

Cons

Wonderful, wonderful place to work, no complaints

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Johnson Controls Response
1mo
Thank you so much for sharing your positive experience with Johnson Controls. Your input will help us in our mission to foster the best possible workplace for our teammates.
2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, good PTO and benefits

Cons

Everything else. ZERO training. They hand you a laptop (which is garbage) and say good luck. There is no "team." Everyone is on their own. The senior techs all reached their peak 20 years ago and don't even know what BACnet is. The bureaucracy is unbearable. Ordering a simple part is nearly impossible. There are so many apps you have to check in on everyday and they care more about those metrics than they care about the service their customers are receiving. If you want to get your butt kicked everyday with zero support at a company that specializes in taking advantage of their customers, this is the job for you.

1
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Johnson Controls Response
1w
Thank you for your honest feedback as a Controls Service Technician. We strive to create a workplace where our core values of integrity, collaboration, and innovation are lived out and where employees feel valued and supported. We apologize if this was not the experience you had with us. Your input will be shared with the appropriate individuals to address your concerns.
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