A poor excuse for a company - Teller KeyBank Employee Review

1.0
Dec 29, 2012
Recommend
CEO approval
Business Outlook

Pros

You get paid holidays off.

Cons

KeyBanks business practices are questionable at best. Refunds are issued without question to those with multiple large accounts, but people with smaller accounts are given much less leeway with refunding fees, and these are the people least likely to be able to afford to pay them. Upon being hired, the Whitten Road branch failed to tell new employees that there would be nights they would be required to drive back into the branch to cold call people to try and boost sales. You were looked down on if you couldn't make it back in (whether it be because you had another job, or for family reasons, it did not matter). Unless you meet KeyBanks unrealistically high sales goals, there is zero chance of getting a raise. If you live by yourself, it is virtually impossible to make a living off of the hours KeyBank provides to tellers. Our branch was only allowed to have ONE full time teller, and that was the head teller. All others had a maximum of 30 hours a week, even when more hours were requested.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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