KeyBank Reviews | Glassdoor

KeyBank Reviews

Updated March 20, 2019
1,348 reviews

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3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
630 Ratings

Employee Reviews

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  1. Featured Review

    Helpful (2)

    "Lead Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Teller in Buffalo, NY
    Current Employee - Lead Teller in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (Less than a year)

    Pros

    Very competitive pay
    Supportive work environment
    Experienced and dedicated upper management
    Endless advancement opportunities

    Cons

    The only con I can think of would be a lack of training for tellers. A regular teller only receives 3 days of class room training before being live on the teller line. Although you are closely monitored and supported for at least the next month, I think it would be beneficial to have more time training before taking clients.

    Advice to Management

    Keep up the great work!


  2. "Employee then the Customer then the Stockholder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (Less than a year)

    Pros

    From the CEO Beth Mooney to the local ARL’s the message is the same. Great work life balance.

    Cons

    Teller and banker systems are older and by older I mean the same system I learned on over 15 years ago.

  3. "bank teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Columbus, OH
    Current Employee - Bank Teller in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at KeyBank part-time (Less than a year)

    Pros

    nice environment and nice coworker

    Cons

    long hours and might be competitive


  4. "good starter job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at KeyBank part-time

    Pros

    decent pay, nice coworkers, good experience to put on resume

    Cons

    not flexible, the hiring process takes a while


  5. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller

    I worked at KeyBank full-time (More than a year)

    Pros

    Worked with a good team.

    Cons

    I didn't have a bad experience.


  6. "Fine"

    StarStarStarStarStar
    Current Employee - Teller
    Current Employee - Teller

    I have been working at KeyBank part-time (More than a year)

    Pros

    Management works with my schedule, clientele nice to work with

    Cons

    Very high sales goals, cutting staff hours makes the job stressful and hard to complete tasks


  7. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Rochester, NY
    Former Employee - Teller in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyBank part-time (Less than a year)

    Pros

    Nice work environment with kind managers

    Cons

    No cons, location didn’t work well for me

  8. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banker in Salt Lake City, UT
    Current Employee - Banker in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (More than 3 years)

    Pros

    great benefits, wonderful management support

    Cons

    high demands for little traffic


  9. "Good place for the start of a career"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at KeyBank full-time

    Pros

    good bank and good coworkers

    Cons

    have to know the right people


  10. "Changing For the Worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in New Haven, CT
    Current Employee - Personal Banker in New Haven, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at KeyBank full-time (More than 3 years)

    Pros

    Branch personnel is a pleasure to work with. They understand the clients need.

    Cons

    Pushing for client facing employees to become robotic. Weighs too heavily on daily activities while running skeleton crews. Every " good job" is met w/ a "but...". Upper mgmt is always out to get employees

    Advice to Management

    Listen to client facing teams. At least consider the thoughts and ideas. Stop implementing activities & contests to later punish employees for not having high results. Discontinue running skeleton crews & complaing about decreasing client experiences.