KeyBank Reviews

Updated Jun 16, 2021

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Found 1,951 of over 2K reviews

3.9
72%
Recommend to a Friend
87%
Approve of CEO
KeyBank Chairman and CEO Chris Gorman
Chris Gorman
158 Ratings
Pros
  • "work life balance is exceptional for employees(in 145 reviews)

  • "Overall very good Benefits package(in 81 reviews)

  • Cons
  • "Upper management can sometimes focus to much on the bottom line rather than how it effects employees(in 61 reviews)

  • "Can be stressful not meeting sales goals(in 43 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of KeyBank and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Great company

      Nov 26, 2020 - Portfolio Manager in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good training, strong culture, competitive salary

      Cons

      None are coming to mind immediately

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    2. 5.0
      Current Employee, more than 1 year

      Family Atmosphere

      May 14, 2021 - Insurance Specialist in Overland Park, KS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team building, fulfilling, fast paced, sometimes monotonous

      Cons

      Tend to get “stuck” in the department

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    3. 4.0
      Current Employee, more than 5 years

      Good Company to work for

      Jun 12, 2021 - Lead Operations Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most of the time good work environment with a lot of resource groups to help you develop leadership skills. Good benefits.

      Cons

      Most of the time for leadership roles, they bring people from outside that can change the work environment. For advancement opportunities they sometimes prefer to give it to recently hires instead to senior employees.

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    4. 2.0
      Former Employee, more than 8 years

      Good jobs ... If you can keep them!

      Jun 14, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay is decent, but the PTO is the main reason to work/stay at Key. Key is also very flexible with remote work.

      Cons

      I worked at the bank for a total of eight years and every year - without fail - there were layoffs. The bank cycles through employees like they mean nothing and there are many people who have been laid-off, re-hired and then laid-off again multiple times. There will be no investment in your career development. None. Zero. If you're lucky, you'll get a good manager, but there are some seriously inept leaders there. Key values its shareholders first and employees last.

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    5. 3.0
      Current Employee, more than 3 years

      Micromanaging from a Distance

      Jun 8, 2021 - Licensed Relationship Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Banker hours, PTO, paid family leave. basically, you don't have to be at work a lot compared to many other jobs.

      Cons

      Management. Area leaders are incredibly nit-picky and have literally made up policies out of thin air that we then have to follow. They want to manage every second of everyone's day and they get upset when you resist being controlled like you are a fifth grader.

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      1 person found this review helpful
    6. 3.0
      Current Employee

      Decent Benefits, Environment Could Be Better

      Jun 14, 2021 - Digital Product Owner in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I've been with Key for almost 9 years now, and while I mostly appreciate my co-workers and think that it's a decent place to work, there are challenges. Time away from work and flexible schedules are two very good benefits offered at the corporate level.

      Cons

      Leadership struggles to prioritize beyond the top 2 or 3 initiatives, and leaves mid-level managers and teams to execute against un-realistic goals/budgets. Pretends to be switching to agile development and delivery, but continues to fund technology work by projects and not teams.

      1 person found this review helpful
    7. 1.0
      Current Employee, more than 1 year

      Slow, outdated and a highly bureaucratic company.

      Jun 14, 2021 - Digital Project Manager in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Acceptable benefits & relaxed environment.

      Cons

      1. TOO many horrible managers at the HQ. Leaders are outdated, irrelevant and all they do is forward emails. 2. Totally inside focused. 3. Critical partner and support functions (HR, Finance, Marketing etc) operate like an ostrich with its head in sand. 4. Processes are tedious and cumbersome - looks like managers secure their redundant jobs by infusing complexities. 5. Emotionally draining to change the culture - your voice will NOT be heard if your are new into the organization. If you have a good job or other opportunities don’t come to Key. It’s pathetic here, let this be your last option.

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    8. 4.0
      Former Employee, more than 5 years

      Overall a great company

      Mar 13, 2021 - Lead Teller in Ann Arbor, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No evening hours, closed on Sunday's, Saturday hours typically 9am-noon, good team environment. Key has a resource to submit feedback and make suggestions and some of the ideas are implemented company wide. Key has a great resource called Keys2Learn where you can take online modules on topics such as unconscious bias, basic training courses, and compliance. Key is committed to be a diverse and welcoming company.

      Cons

      TOO MANY systems to learn. Key doesn't have just one computer system they utilize and many of the systems don't "talk" to each other and integrated. Key still uses and old DOS system which they do not teach anymore, but you literally have to use it to access information on a daily basis. The only part time positions available are customer service reps and part time tellers...everything else is full time.

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    9. 5.0
      Current Employee

      keybank

      Jun 11, 2021 - KeyBank Teller in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great company still work here in different position

      Cons

      i dont have anything to say

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    10. 1.0
      Former Employee, more than 1 year

      Avoid if you can. The culture is toxic.

      Apr 2, 2021 - QA Engineer in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good tech stack if you wish to learn. Working there was a lesson learnt in more ways than one.

      Cons

      They simply don't care about your concerns. They make everything complicated and management doesn't give a damn if you exist or not. When a new team merged with KeyBank, they made it a point to bully, intimidate, demean the existing employees into resigning and only retaining those 'Yes Boss' types. They made it hard to work from home, take sick days and micro-managed the life out of people that eventually everyone in the team left. The culture is extremely toxic. The guy who came in to manage team was a bully who would speak disrespectfully to the office in-charge - in front of everyone in the company, humiliating her. He eventually fired her saying the role wasn't needed anymore, only to hire a young woman, weeks later. Once he read out 'What is the difference between Leader and a Boss' and how he is a leader, FROM A PIECE OF PAPER. The heads made it entirely difficult and extremely hard for pregnant women to work, as far as going to recommend an immobile pregnant woman to be put on performance review, because she asked for an accommodative work schedule, as she was not able to totally walk due to medical condition. They demoted another effective team lead and made her resign on her own accord. She was highly accomplished and vital part of the team. Your voice doesn't matter, your opinions aren't respected, you aren't respected.

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      5 people found this review helpful
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