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KeyBank Reviews

Updated January 17, 2018
1,088 reviews

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3.3
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Approve of CEO
KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
491 Ratings

1,088 Employee Reviews

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Pros
Cons
  • Upper management seems to care more about production numbers than the actual people that work for them (in 41 reviews)

  • Job Stability, work life balance, management changes (in 17 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at KeyBank full-time

    Pros

    The managers at most branches are there to help motivate you and it is easy to move up to higher positions.

    Cons

    They set very high expectations that can't always be reached based on the branch you are at.


  2. "Key Bank contact specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Specialist in Lockport, NY
    Former Employee - Contact Specialist in Lockport, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyBank (More than a year)

    Pros

    If working in a call center is livable for you, this place isn't bad.

    Cons

    Management can get a little testy, but that comes with the gig.

    Advice to Management

    Give people a little space and time.

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at KeyBank full-time

    Pros

    Benefits, Location, Co-workers, Size,

    Cons

    Pay, Workload, Hours, Work life Balance, High Stress


  4. Helpful (1)

    "Great starting company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Banking Analyst in Cleveland, OH
    Former Employee - Investment Banking Analyst in Cleveland, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at KeyBank full-time (More than a year)

    Pros

    Great PTO and flexibility
    relaxed and casual atmosphere
    6% 401k match and other benefits
    A larger company has more benefits in terms of resources

    Cons

    Red tape everywhere. Teams operate basically within their own bounds and section off which makes communication difficult. Some would use the word “silo” to describe the teams


  5. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Akron, OH
    Current Employee - Bank Teller in Akron, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company the management is wonderful great benefits and reasonable pay. Opportunities for advancement and growth

    Cons

    Don't really have any cons to list unless I nut pick I feel key bank is an excellent platform to start your career very professional setting.


  6. Helpful (3)

    "Changing for the worse sadly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyBank full-time (More than 5 years)

    Pros

    KeyBank is one of the most customer service oriented institutions I'd ever had the pleasure of working with. Customer satisfaction and proper product alignment was the main focus up until recently.

    Cons

    Unfortunately with recent hierarchy changes the newer managers are trying to conform the company to a Chase style of banking where the customer is only a number and quick selling as many unnecessary products as possible

    Advice to Management

    As KeyBank is not one of the larger banks in the United States, the new focus of major profits over peoples needs will have many customers going to credit unions where they are still welcomed rather than just sold.


  7. "Banker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at KeyBank full-time

    Pros

    Good pay and hours as well

    Cons

    Poor management - managers pass blame frequently and dont contribute to the team activities

    Advice to Management

    More attentive oversight to branch managers

  8. "Retail Management Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Management Associate in Bellingham, WA
    Current Employee - Retail Management Associate in Bellingham, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (Less than a year)

    Pros

    Great company, pays really well. Software is extremely outdated, but they say they're updating it soon. Going through this program is the way to get paid the most through this company. Good benefits, compensates miles and hourly for travel. Pays base plus sales bonuses for every roll but this one, which starts earning bonuses after the first year.

    Cons

    Outdated software. Terrible Area Manager in Whatcom and Skagit county. All jobs are sales jobs. Offers high deductible health insurance.

    Advice to Management

    For the corporate managers, invest your time in the branch managers. They will then work with their teams in the best way for them. Every worker is different and needs to be managed differently.


  9. "Financial Analyst - Loan Surveillance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Manager in Overland Park, KS
    Current Employee - Asset Manager in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (Less than a year)

    Pros

    flexible hours, overtime opportunities, collaborative & positive atmosphere, pay & benefits, management, senior management

    Cons

    potential of working weekends during deadlines, turnover (not because people quit, but because they move to a new department within the company)

    Advice to Management

    N/A


  10. Helpful (2)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Vancouver, WA
    Current Employee - Personal Banker in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at KeyBank full-time (More than 8 years)

    Pros

    4 Weeks Paid time off

    Cons

    Not a good work life balance. Pay is low, Bonuses are terrible. They do not treat their employees well. They only think about the bottom line and not the employees. There is not real gauge for a career path.

    Advice to Management

    Treat employees as people not numbers and bottom lines


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