KeyBank Reviews | Glassdoor

KeyBank Reviews

Updated February 24, 2017
855 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Approve of CEO
KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
375 Ratings

855 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Enjoyed working with management staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Salt Lake City, UT
    Former Employee - Administrative Assistant in Salt Lake City, UT
    No opinion of CEO

    I worked at KeyBank full-time (More than 10 years)

    Pros

    Professionalism the management always had the best interests of the employees in mind

    Cons

    Keeping up with current banking trends was the hardest thing to keep track of, many meetings that worked to help you keep current

    Advice to Management

    None to give


  2. "Csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyBank (More than 3 years)

    Pros

    Great benefits for us ans salary was competive.

    Cons

    Advancement was harder to come by with no degree.


  3. "lrm"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits discounted stock purchase program, discounts on Key Bank products, ticket sales

    Cons

    retail banking customers and lack of it focus.


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  5. "KeyBank is a great employer in NE Ohio"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time

    Pros

    Great community involvement with philanthropy, loans, and education

    Cons

    Nothing bad to say about KeyBank. It's a great place.


  6. "Be the Red Key!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Float Teller
    Current Employee - Float Teller
    Recommends
    Approves of CEO

    I have been working at KeyBank part-time (Less than a year)

    Pros

    Key is a competitive work place. Every week they send out ranks of how branches are doing compared to each other as far as loans/credit cards/ account openings/etc. It is all with an upbeat attitude designed to make us want to work harder to win the next week (and maybe win a lunch or some Dunkin' Donuts!).
    Most customers are regulars to one or two branches so you get to know the faces and the stories. So far everyone has been very welcoming to me (a new teller). Some customers are wary because I am a new face handling their money but my coworkers at the branch are quick to assure them that I am a safe employee lol. Everyone is very helpful in answering my silly questions, and I am glad that they do not try to steal sales from one another, everyone works as a team.

    Cons

    I do not feel I received enough training on what products/services Key offers. A lot of times a customer will ask about their specific type of account and I do not know we even offer it or I do not know what the guidelines are for it in order to avoid fees, etc. I had a training seminar with fake money which felt a little bit silly.

    Some managers are very stingy about getting Tellers to get referrals for loans/credit/etc. It's like they don't realize it's the same customers coming in every day, or that most people know the drill by now and just say No before we even get started into our bit about financial opportunities.

    Key is a strong member in the community at Headquartes in Ohio, but there is not much involvement elsewhere unless a local branch manager has made a donation.


  7. "Relationship Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Anchorage, AK
    Former Employee - Anonymous Employee in Anchorage, AK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at KeyBank full-time (More than 3 years)

    Pros

    Flexible schedule
    Incentive program
    Great financial products
    Community involved

    Cons

    No cons to working here


  8. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at KeyBank full-time

    Pros

    Work with their employees to make sure that they are on a career path that really suits you.

    Cons

    Are slow to move into a more competitive office style.


  9. "Laid back style"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyBank full-time (More than a year)

    Pros

    The hours are good, 8-5pm. No overtime. Not too much pressure.

    Cons

    If you want to achieve more and learn more, leave Cleveland.


  10. "Key Bank = Fee Bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Teller
    Former Employee - Lead Teller
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at KeyBank (Less than a year)

    Pros

    The employees.
    The hours and time off.

    Cons

    No employee support. (Help Desk)
    Health benefits are not worth it.
    Online Banking is out sourced to another country and rude.


  11. "KeyBank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - KEF in Superior, CO
    Current Employee - KEF in Superior, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at KeyBank full-time (More than 8 years)

    Pros

    benefits are great, and they Match up to 6% on your 401k

    Cons

    advancement opportunities are challenging and hard to come by

    Advice to Management

    N/A



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