KeyBank Reviews | Glassdoor

KeyBank Reviews

Updated May 26, 2018
1,191 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
550 Ratings

1,191 Employee Reviews

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Pros
Cons
  • Able to achieve a great work life balance (in 25 reviews)

  • Upper management seems to care more about production numbers than the actual people that work for them (in 43 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (More than a year)

    Pros

    Room for growth and opportunity.

    Cons

    Similiar cons to other jobs. Certain people will be paid more than you. Even if your job is harder and requires more loyalty to the company.

    Advice to Management

    Review the pay scale and award those who have hard jobs and have shown loyalty. I found out others in the center are making 10-15 thousand more then I do with our Similiar jobs. I am not sure why there is such a huge difference in pay scale.


  2. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank (More than 3 years)

    Pros

    Pay, Time off, Benefits, Caring

    Cons

    Under staffed, Better training, recruiters

  3. "Good work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Paid time off
    Nice people s

    Cons

    Slow paced and not that much room for growth


  4. "Lead Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Teller in Buffalo, NY
    Current Employee - Lead Teller in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (Less than a year)

    Pros

    Very competitive pay
    Supportive work environment
    Experienced and dedicated upper management
    Endless advancement opportunities

    Cons

    The only con I can think of would be a lack of training for tellers. A regular teller only receives 3 days of class room training before being live on the teller line. Although you are closely monitored and supported for at least the next month, I think it would be beneficial to have more time training before taking clients.

    Advice to Management

    Keep up the great work!


  5. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at KeyBank full-time

    Pros

    Upstanding leadership team, strong culture, local feel with national scope

    Cons

    Retail banking with very sales goals oriented. Must cross-sell at every opportunity


  6. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank part-time (More than a year)

    Pros

    Great company, good benefits and pay, lots of room to grow with the company if you want to.

    Cons

    Customers often complain of fees or bank policies, but I don’t really have anything negative to say about being an employee there.


  7. "Operations"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at KeyBank full-time

    Pros

    They allow you to work from home on occasion.

    Cons

    There is a lack of interdepartmental communication that can cause issues.

  8. "Credit Assistant I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Assistant I in Hudson, NY
    Current Employee - Credit Assistant I in Hudson, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at KeyBank full-time (More than a year)

    Pros

    Working in a back office is nice to not have to be customer facing.

    Cons

    Outdated operation program
    Absolutely no career growth opportunities unless you are willing to move to Ohio even though you have proven you can learn and thrive remotely.
    Complete disconnect between what senior management thinks we do on a daily basis and how we do it versus what and how we actually do the work.

    Advice to Management

    Take advice from your employees, listen to the complaints and really listen. Walk in your employees shoes and think about what that is like for us on a daily basis. Upgrade operations to the 21st century.


  9. "Branch manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time

    Pros

    Great people to work with.

    Cons

    Technology could be more updated and easier to use.


  10. "Fraud Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyBank full-time

    Pros

    Management flexibility, competitive benefits, excellent leadership and mentoring

    Cons

    Upper management communications, and lack of customer wants

    Advice to Management

    include employees on certain meetings to get feedback on ways to but serve the clients.


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