Likely to Merge - Personal Banker KeyBank Employee Review

3.0
Dec 10, 2023
Recommend
CEO approval
Business Outlook

Pros

diversity & inclusion throughout company, opportunities for growth, commission available, clients are typically wonderful, some coworkers helpful & teamwork minded

Cons

extreme favoritism, very few part time positions, pressure to sell unnecessary accounts to elderly people, sales often stolen by other bankers, unhealthy competition, lack of support from company to new mothers, HR extremely difficult to get a hold of or get an answer from, be aware of FSA accounts you did not sign up for, unfair compensation for branch mangers & extreme lack of support, most of their "culture" is on paper/training materials only & isn't enacted

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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