Hard no for me - Lead Teller KeyBank Employee Review

1.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

None come to mind right now

Cons

Left because during my training my drawer came up short two days in a row. I began being micromanaged and management was insinuating I could be demoted or let go. They took me off the floor doing teller work to observe nearly 2 months into the job. Walking me through simple transactions I already knew how to do. Told upper management and asked for a transfer due to the treatment and micromanaging she shrugged off most of what I had to say and told my manager that I told on him and to meet with me before she did. The very next day they tore and ripped my posters down I had to have up for my lead teller work by a certain date or I could get in trouble. Mind you the day before they all watched me hang these posters up even my manager told me to do it and where to put them all for the girl who ripped them down to say it wasn’t hung up properly as if she was doing me a favor. This same coworker also lied and said I couldn’t open a savings account unless I had $1k which wasn’t a rule. Was there nearly 2 months and never had codes or logins I needed or practice my actual managerial role as lead teller just teller work while getting treated strangely and management doing absolutely nothing about any of it.

Explore other reviews about KeyBank

5.0
Mar 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Growth Potential and Learning Experience

Cons

Must stay on the retail track if you receive a return offer

2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- 7% 401(k) match (although only funded once a year) - $500 Wellness credit to use towards a gym membership, new work clothes, college tuition and so on. - Not too pad when it comes down to PTO policy.

Cons

- Extremely old technology. - Bad products (it’s hard to sell when your products are simply bad). - Everything takes twice as long to happen at KeyBank (when it comes down to processes). Everything is manual, nothing is automated. - Commission pay is all over the place, extremely hard to understand and unreliable. There are so many rules about what qualifies for commission and what doesn’t that it’s hard to keep up. - As a licensed banker, you will compete with your non-licensed teammates for investment referrals. - Cheap company. Instead of hiring more people, they will use a Private Client Banker at the teller line if needed. - Banks open Saturday. - Paperwork for every single small thing. - Commission pay for licensed bankers is at the mercy of your Private Client Advisor. If they forget to add your name when closing an investment deal, you get nothing. It happens quite often in every single branch. - Expensive health insurance plans. - Not a lot of growth opportunities if you aren’t in WA or Ohio.

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