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      KnowBe4

      Engaged Employer

      KnowBe4 reviews

      Be wary - Customer Success Manager KnowBe4 Employee Review

      1.0
      Feb 19, 2022
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people were upbeat, seemingly easy to get along with. Lots of big perks. I was looking forward to growing with them as a team member.

      Cons

      I didn't get to experience the role. After a personality test, an aptitude test, multiple video interviews and phone interviews, background check, etc - they were super excited to hire me. First day, working at home and I was on screen with our new hire team for a total of 4 hours before I was asked to join another Zoom - and then promptly "let go" because I was "not a good fit"? It made absolutely no sense at all what transpired and they wouldn't answer my questions as to how they came to that determination. It was abrupt and final.

      avatar
      KnowBe4 Response
      4y
      Hello, your situation is very uncommon and isolated, as only .63% of employees have been let go during the onboarding process within the past year. There are only a few reasons that have warranted letting someone go during onboarding. When that is the case, our Employee Relations team works to provide a smooth exit for the employee while collecting as much information as possible on the employee’s experience at KnowBe4, so we can continue to improve our organization for everyone. It looks like we weren’t the best fit for you, and we wish you the very best on all your future endeavors.

      Explore other reviews about KnowBe4

      5.0
      Jun 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hood staff be kind nice

      Cons

      Poor pay insurance bad hard work

      1
      1.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office snacks, free ev charging, cool coworkers

      Cons

      Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

      3
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