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      KnowBe4

      Engaged Employer

      KnowBe4 reviews

      Most toxic place I have worked at - CSM KnowBe4 Employee Review

      1.0
      Jul 20, 2022
      Csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good onboarding Great learning opportunity in CSM and processes

      Cons

      Extreme pressure, toxic manager, completely strict policies with no room for movement. You either follow the flock blindly or you cannot have any ideas. The churn is way too high and the expectations are for miracle workers. Even when you work 60 or more hours a week you will never be up to standard because it is impossible to achieve. If this is not enough within less than 1 year the entire department was gone and the brilliant people who worked at the team left including management. The transparency is one sided and for them you are a number only. It does not matter what else you bring they don't care about people and work/life balance. There is a monthly bonus that comes with a catch, every month is "end of quarter" which means the pressure is always on. You are hired as a CSM but work as a hardcore sales person, most of your days are spent asking for people to send their quotes.

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      KnowBe4 Response
      3y
      Hey there! We are glad to hear you enjoyed our award-winning onboarding experience and that you experienced a great learning opportunity as a CSM but we are disappointed to hear the additional feedback you’ve shared with us. Our policies are meant to set easy-to-follow guidelines and help quickly answer questions so that we can continue to run like a well-oiled machine. To support a healthy work-life balance, our Utrecht office offers 30 days of paid time off to encourage Knowsters to take time off when they need it most. Additionally, every employee at KnowBe4 has a dedicated performance coach that provides tools and resources to help Knowsters manage their workload. Please know that we take all feedback very seriously. We hope you’ll consider sharing more details with us by emailing hirethebest@knowbe4.com so we can understand your experience entirely.

      Explore other reviews about KnowBe4

      5.0
      Jun 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hood staff be kind nice

      Cons

      Poor pay insurance bad hard work

      1
      1.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office snacks, free ev charging, cool coworkers

      Cons

      Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

      3
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