Change happens - Customer Service Representative (CSR) KnowBe4 Employee Review

Hood staff be kind nice

Poor pay insurance bad hard work

not many pros left with the current leadership and direction, but it's still a good place to work to learn about the industry and gain skills

executive leadership and the equity ownership have taken this company to the gutter sadly, there isn't any culture left and the product keeps getting worse with only more hype about how they're on top of the AI revolution. Almost all the leaders and thinkers who made KnowBe4 great have left or were pushed out, which is normal with a CEO change but the folks taking on "change management" are clueless about the business and about the teams they're in charge of. The product needs to regain it's quality and customer friendly design, right now it's losing out to smaller vendors and issues are continually overlooked.