Commission Decreasing - Customer Success Manager (CSM) KnowBe4 Employee Review

3.0
Jan 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Well oiled machine and transparent leadership

Cons

They are cutting commission and company wide sales bonus. I am predicting more layoffs to come

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KnowBe4 Response
2y
Hi Knowster, thank you for your feedback. We take great pride in having transparency across KnowBe4! Regarding commission plans, we have put out all new base and commission plans this year, and no commission plans were reduced. Our team worked tirelessly to ensure that it aligned with market standards.

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1.0
Jun 8, 2026
Recommend
CEO approval
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Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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