High standards but impossible with skeleton crew - Sales Associate Kohl's Employee Review

3.0
Jul 31, 2011
Recommend
CEO approval
Business Outlook

Pros

management is very friendly and acknowledges good work. POS registers and kiosks all easy to operate. Use of radio walkies makes for very efficient team work constantly addressing anything that needs taking care of. Associates are very friendly for the most part (there's always a couple...) Popular merchandise. Most shoppers have a Kohl's card and they like the use of combined coupons. Associates are empowered by management to take care of customer so customer usually doesn't need to wait for something to be resolved.

Cons

Female shoppers trash dressing rooms and floor is rarely staffed to keep up with demand. Talk of cutting payroll gets tiresome for good employees trying to keep up which becomes impossible. Pay is terrible for hourly employees. Have worked two other retailers and been paid higher. Why still here--I guess because it's a fun team to work with and that counts for something.

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5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay nice perks good coworkers

Cons

entry level, boring not really much to do

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good full-time benefits, flexible scheduling. But the cons are starting to outweigh the good.

Cons

A new store manager took over the Massapequa Park location (Long Island, NY) and the workplace culture has become highly challenging since. Her management style is overly critical, and she makes harsh, rapid judgments without taking the time to know her associates or understand their roles. Furthermore, she does not lead by example, and she sets unrealistic expectations without providing regular check-ins or continuous coaching. This has left the staff feeling unsupported and neglected. There is also a strong perception that loyal employees hours are being unfairly cut or even terminated to reduce store costs rather than supporting the well-being and retention of the staff.

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