Pros
Kohl's gives sales associates, supervisors, and managers a lot of freedom to enact small changes and make decisions on the spot. The hours are relatively flexible, and being motivated and hardworking on the job is often rewarded. Kohl's gives a lot of opportunities for employees new to retail to learn through computer training and on-the-job training, and managers work with associates as needed while also allowing them to do what they need to for a customer. Associates can work with pricing errors or other daily dilemmas with a lot of freedom, making customer and employee interactions a lot less awkward. The store is really improving itself in terms of associate recognition for good work and respect for all employees.
Cons
While Kohl's has a lot of variety, the stores can have serious problems keeping popular items in stock, which is frustrating to employees and customers. There is little to no monitoring of what items stores need, and instead they just tend to receive "whatever's on the next truck." This means employees can't predict when items will next arrive, if they ever do, and it also often means difficulty keeping the floor filled with merchandise. This ultimately means that some customers will not find what they come to the store looking for. A potential con for new hires is that Kohl's does requires all employees on the floor to solicit credit from customers and bases a portion of performance reviews on how many "credits" and employee solicits. This can be awkward at first, but it becomes less stressful over time and actually becomes a big opportunity for outgoing and friendly associates to earn a nice bonus while also helping customers save money.