Kohls does no training and disrespects their associates - Customer Service Kohl's Employee Review

2.0
Apr 28, 2010
Recommend
CEO approval
Business Outlook

Pros

Managers come and go rather frequently, so it is hit or miss if you get a good one. Because training for how to be a manager is non existent it has to be something that they have learned somewhere else. The associate discount's are average.

Cons

There is no training and there is no consistency from any manager. When you ask they give you the party line about "best practices" but they do not practice that. The only time they talk to you is to ridicule you for making a mistake. Any manager from district or higher doesn't even recognize that you exist. When they do blow in they won't even look at you, let alone say anything. It is not a good place to work. Their business practices cause customer dissatisfaction, and they refuse to see that.

Explore other reviews about Kohl's

5.0
Jun 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible work schedule great coworkers location is very continent

Cons

store hours change every few years you can be moved a lot in one day (bothered others not me) certain customers WILL recognize you as the "lady who would not honor kohl s cash from 5 years ago"

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

See reviews by: Helpful|Rating|Date|All