Hard work - Customer Service Kohl's Employee Review

3.0
May 12, 2010
Recommend
CEO approval
Business Outlook

Pros

The pay was somewhat decent.

Cons

The pay was not decent for the amount of that had to be done. I was always the only working behind the desk and had to do 5 things at once such as answering calls, returning items, cleaning up the area, searching for items in stores, and being put on hold while be demanded that I return items at the same time and reticketing items. SO much work for one person.

Explore other reviews about Kohl's

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong client connections, opportunity for growth.

Cons

short breaks, lots of downtime

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

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