The stereotypical decline of a retail store - Operations Supervisor Kohl's Employee Review

1.0
Mar 22, 2025
Recommend
CEO approval
Business Outlook

Pros

The company sets ridiculous expectations, but if you have a solid team it can be easier to deal with.

Cons

Management is disconnected from reality and corporate keeps raising expectations while cutting hours. Supervisors are held responsible for things completely out of their control, and managers don’t back you up. You’ll be expected to work like a machine while getting zero recognition for it. Corporate focuses on weird metrics that don’t actually help the store function better. There’s a passive-aggressive culture where management expects you to give 110% while they do the bare minimum. If you work hard, they’ll just expect more from you while others get away with slacking. Good employees burn out FAST, and the people who stay long-term either don’t care or have given up fighting the system.

Explore other reviews about Kohl's

5.0
Jun 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible work schedule great coworkers location is very continent

Cons

store hours change every few years you can be moved a lot in one day (bothered others not me) certain customers WILL recognize you as the "lady who would not honor kohl s cash from 5 years ago"

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

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