Good but the systems were a mess - Member Support Specialist LendingClub Employee Review

3.0
May 28, 2024
Recommend
CEO approval
Business Outlook

Pros

We had a good trainer. Good team trying to make it a positive place.

Cons

The systems used are outdated making things on the back end really frustrating. Using janky websites and multitasking, having to remember strange rules when it comes for the programs and manually enter info in.

Explore other reviews about LendingClub

5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

nice office and learned a lot

Cons

did not get to work too cross functionally

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- free andytown coffee in SF - hybrid schedule - summer fridays and one week off Xmas - free lunch quarterly during PI planning - free snacks - I like having access to more AI tools but hopefully it’s not to replace workers - nice gym but no time to go. Would be better to get reimbursed for gym membership I can go on weekends.

Cons

- timesheet!! And those project codes! - Okta! How many times do I need to authenticate! - PI Planning - so much going on, it’s insanely hard to “plan” with no clarity. We just commit and hope for the best. - getting access to anything is very confusing - wikis are very unorganized and lots of stuff written were never true or outdated. - High turnovers and org changes - non friendly tone and behaviors are very welcomed and rewarded here. - half of the company are contractors and so many are offshore. Getting an answer can take many days. - too many initiatives at once, people are rushing and don’t have time to test properly

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