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Liberty Mutual Insurance

Engaged Employer

Personal Lines Sales - Insurance Sales Agent Liberty Mutual Insurance Employee Review

3.0
Feb 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Financially strong company, good support on local level

Cons

Pricing is not competitive for most customers. Customer retention is not good due to 15-20%+ rate increases Year over year even on good customers with no claims. Before you accept a sales position speak with several agents about their ability to write and maintain business so you know what you are getting into. Don't rely on blue sky from recruiters and managers

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Liberty Mutual Insurance Response
9y
We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your experience. Honest feedback like yours helps us to do that, so thank you for sharing. We'd ask you to consider sharing this with your manager as well.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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