Liberty Mutual Insurance Reviews | Glassdoor

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Liberty Mutual Insurance Reviews

Updated February 21, 2018
3,287 reviews

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3.4
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,435 Ratings

3,287 Employee Reviews

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Pros
Cons
  • Work-life balance concerns for those who do not perfect their time management skills (in 240 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 51 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Boston, MA
    Current Employee - Program Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Flexible work environment, great pay and benefits, strong company performance year after year, leadership integrity, developmental opportunity, global reach

    Cons

    As an established company in an established industry, making changes to modernize are difficult land from time to time the effort to make change has unintended impacts. Leading the organization through changes to create business value through best application of technology is a know challenge and the company is actively working to improve.

    Advice to Management

    Remain genuine to who you are while embracing the advantages of today's work environment.

    Liberty Mutual Insurance Response

    Jan 18, 2018 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!


  2. "Lead Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Sales Representative in Atlanta, GA
    Current Employee - Lead Sales Representative in Atlanta, GA

    I have been working at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    If you work hard and build your business the right way the Income is great as a sales rep. Base salary. Uncapped commissions. Now we currently sell through six different carriers

    Cons

    I do not know the direction of the company. There have been many changes to the company leaving sales reps to wonder if they will be moved to 10-99

  3. Helpful (8)

    "Certain SBUs maybe suffering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great colleagues. This is a place full of talent, people, that want to bring change.

    Cons

    Lots of restructuring, upper management is oblivious to Morale drain.


  4. Helpful (21)

    "If you like constant reorg, this is your job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Senior Business Analyst in Chicago, IL
    Former Employee - Senior Business Analyst in Chicago, IL

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Pay and benefits were good (except health insurance--moved to plan where deductibles are huge).

    Cons

    Constant change...I think they reorg just for the sake of reorg. I was part of a huge downsize in IT. During my 60 day period had to take multiple people to do my work because they kept leaving. In the end had 1 week to train a replacement and the management opinion was "oh well". DO NOT believe the comments regarding working from home or otherwise telecommuting. They have downsized people just because they were telecommuters. I successfully telecommuted for over 10 years (starting with Safeco) but could not get another job in the company because I couldn't move to Boston.

    Advice to Management

    Musical chairs should not be a corporate culture.


  5. "Sales Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Intern in Boston, MA
    Former Employee - Sales Intern in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Great people/management
    Very competitive salary for an Intern
    Lot of shadowing opportunities

    Cons

    Sometimes work was not very meaningful, a lot of cold-calling
    Wish I had more responsibility

    Advice to Management

    Give the Interns more work to do


  6. "Great company with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Great company, great culture, and great pay. Their 401(K) and tuition reimbursement plan are second to none. LM is one of the few companies that still offer a pension.

    Cons

    Company IT systems are a bit antiquated. The new ones often have defects that slow down work.

    Advice to Management

    Work on providing reliable best in class IT systems.


  7. Helpful (18)

    "Disappointing and Demoralizing; Certain Functions Aren't Valued"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Flexible hours help if you're not a 9-5 kind of person. Office location is convenient for commuting.

    Cons

    The culture is permeated with politics, passive aggressiveness, bullying, and resistance to change. Some people are held accountable and others aren't, which is demoralizing, and it's very apparent as to which functions in the company are valued and which are not (soft skill jobs). Slow promotions make it even harder to deal with the environment. Benefits are also not great - expensive to fund an HSA plus pay a still fairly sizable premium and then pay fully out of pocket because not a lot of doctors in MA want to take United. If you go to work just to collect a paycheck, you're fine, but if you want fulfillment in your work and to feel valued, it's a hit or miss depending on your department and appetite for playing politics.

    Advice to Management

    Develop a long-term vision and stick to it, every re-org feels like a short-sighted, knee-jerk reaction. People want to really be heard, not just surveyed to become a data point. Don't forget, employees are also customers...I pulled my policies when I left my job because I was so disappointed by how I was treated an an employee.

  8. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Mutual company rather than public.

    Cons

    Rigid. Many levels of managers.


  9. "Best place to work if you're ready to excel."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor
    Former Employee - Customer Service Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Lots of room for development and growth. Good pay and benefits.

    Cons

    Constant chang in environment and processes. Company consistently looks how to improve customer experience but sometimes the details in how to execute the standard work.

    Advice to Management

    Ask more dront line employees for feedback before deploying new ideas.

    Liberty Mutual Insurance Response

    Feb 15, 2018 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you were satisfied with your experience at Liberty Mutual.


  10. "You will never want to work anywhere else..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance (More than a year)

    Pros

    -Opportunity for growth based on performance, not tenure.
    -Large company, small community feel (Thursday night bowling league, fall festivals, ice cream parties, 5k's)
    -Work from home benefits based on performance & readiness.
    -Recognition is a huge deal.
    -High tech, constant innovation.

    Cons

    No Cons - To address other cons seen on this page, yes, change happens, it can be scary. But to stay relevant, we must change with the times. If we don't change with the outside world, we don' t continue to grow. To not change is to still carry around a flip phone.

    Liberty Mutual Insurance Response

    Feb 15, 2018 – Talent and Enterprise Services

    Thanks for sharing your review. We believe in empowering employees to be physically, emotionally and financially healthy. We're glad to hear you're satisfied with the benefits we have to offer.... More


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