Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated December 12, 2018
3,801 reviews

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3.4
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,685 Ratings

Employee Reviews

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Pros
Cons
  • "Can be challenging to have good work/life balance" (in 267 reviews)

  • "No work life balance, overtime is sporadic so usually not enough time in the day to complete necessary task" (in 57 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    This company has your back. You feel supported and encouraged, no matter what you are going through in your work or personal life. Management is approachable and want to hear what you have to say. Benefits packages (insurance, 401k, pension, etc) are GREAT. Entry level pay is very competitive. Plenty of opportunity to move up and to other areas within the company.

    Cons

    Some roles within the company, especially entry level, get your foot in the door type positions can be brain numbingly boring. Very repetitious. Have to remind yourself daily that the benefits and pay are worth the boredom.

    Advice to Management

    Keep up the great work. You make it worth staying!

    Liberty Mutual Insurance Response

    Nov 20, 2018 – Talent and Enterprise Services

    Thanks for taking time out of your day to write a review. We're happy you've been satisfied with your experience at Liberty Mutual and we look forward to continuing to invest in you. Thanks for... More


  2. "Claims specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Marlton, NJ
    Current Employee - Claims Specialist in Marlton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    At Liberty you are part of an organization which operates with integrity and delivers piece of mind. There is a family like culture that supports your growth and development.

    Cons

    Our health benefits are disappointing.

    Advice to Management

    Please find a way to improve our health benefits.

  3. Helpful (22)

    "Retired....THANK GOD!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - I/T in Portsmouth, NH
    Former Employee - I/T in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Used to be a GREAT place to work back in the day. They do offer a good benefit package, but not nearly as good as it used to be. Somebody has to pay the enormous bonuses handed out to Sr. Management, and unfortunately it comes at the expense of the employees. The pay is excellent....no complaints there. Work life balance depends a lot on what group/department you work in.

    Cons

    Toxic environment if you work in I/T. In my opinion that comes directly from your feerless, smug, pompous, arrogant leader sitting in his ridiculously overpriced office in Boston. The place took a massive turn for the worse when the previous leader retired. (the current person in that role is FAR from a leader)
     Job security is non-existent. Constant shuffling the deck and mass layoffs are the norm. No long term strategy. They shift direction based on which way the wind is blowing. They chase whatever the latest and greatest fads are whether it's LMS, Lean, Agile, BAMS....whatever they bring back from their conferences they attend. They haven't had an original thought or idea in years. Every year they introduce a new set of buzz words that they base all of their communications on. Upper Management is a complete joke and I couldn't be happier to be removed from the rat race.

    Advice to Management

    Go away!! You have ruined what used to be a great place to work.


  4. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Meridian, ID
    Former Employee - Administrative Assistant in Meridian, ID
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance (More than 8 years)

    Pros

    Excellent company benefits and awards

    Cons

    Low pay scales after long term employment

    Advice to Management

    Monitor pay scales and adjust each year


  5. "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Great place to work. Liberty cares about their employees

    Cons

    Meeting daily/weekly/monthly/yearly goals can become stressful and interferes with putting the customer best interest first.


  6. "Great oportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Opportunity for Upward mobility in company

    Cons

    No cons that I can think of

    Liberty Mutual Insurance Response

    Dec 11, 2018 – Talent and Enterprise Services

    It's great to hear that our employees feel confident and valued. Thanks for sharing!


  7. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Hires very qualified people within the industry

    Cons

    corporate restructuring reoccurs leaving employees feeling tenuous

  8. "Office Assitant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Assistant in Suwanee, GA
    Former Employee - Office Assistant in Suwanee, GA
    Recommends
    Positive Outlook

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Great insurance benefits and paid holidays!

    Cons

    Needs communication with upper level management

    Advice to Management

    Communication with upper level management

    Liberty Mutual Insurance Response

    Dec 11, 2018 – Talent and Enterprise Services

    Thanks for your review! We're invested in the incredibly talented people who work at Liberty Mutual. Glad that was your experience!


  9. "Insurance sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Provides excellent benefits and plenty of resources

    Cons

    Salary decreases over 1st year and your success can depend on rates at any one point in time


  10. Helpful (2)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, great co-workers, everyone is supportive of each other, pay is solid, management cares about your success

    Cons

    You are expected to bring in all your own business which can be difficult as a young person just starting out.