Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated June 15, 2018
3,495 reviews

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3.3
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Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,516 Ratings

3,495 Employee Reviews

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Pros
Cons
  • "Can be challenging to have good work/life balance" (in 254 reviews)

  • "No work/life balance, in the 18 months I worked there was unable to get a day off" (in 53 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (25)

    "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Boston, MA
    Current Employee - Program Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Flexible work environment, great pay and benefits, strong company performance year after year, leadership integrity, developmental opportunity, global reach

    Cons

    As an established company in an established industry, making changes to modernize are difficult land from time to time the effort to make change has unintended impacts. Leading the organization through changes to create business value through best application of technology is a know challenge and the company is actively working to improve.

    Advice to Management

    Remain genuine to who you are while embracing the advantages of today's work environment.

    Liberty Mutual Insurance Response

    Jan 18, 2018 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!


  2. "Very Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    In claims, very flexible work from home schedule. The people I work with all want to do a good job and are genuinely engaged. I also like the bonus structure.

    Cons

    A lot of process changes happening recently, several with unintended effects that can make day to day operations more difficult. I do agree with overall vision though.

    Advice to Management

    Continue to listen to your people, more effort can be done to reach out to branch offices.

    Liberty Mutual Insurance Response

    Apr 5, 2018 – Talent and Enterprise Services

    Thanks so much for your review! We're invested in developing the incredibly talented people who work at Liberty Mutual. Glad that's been your experience!

  3. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Great benefits for employees - medical, dental, eye, and Time off.

    Cons

    Lots of reorgs within the company


  4. Helpful (44)

    "VP perspective in 2018"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Boston, MA
    Current Employee - Vice President in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Big employer based in Boston. Not many of those left. Diverse businesses within P&C. International opportunities. Base and bonus competitive.

    Cons

    Constant reorgs. Company overextended itself in last 5-7 years and is now retrenching. Management defensive about moves. Most of all there is little accountability at the senior levels b/c it's a mutual company. Culture is very congenial with little if any open disagreement. But it leads to behind the scenes politics.

    Advice to Management

    Start holding yourself accountable. Stop treating org structure as strategy. Thin down the senior HO ranks.


  5. "Lots of money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Boston, MA
    Former Employee - Insurance Sales Agent in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Manage your own schedule, introductory base is over 50k

    Cons

    The company lacks diversity. There’s a total of 3 black sales rep out of 150 (max). There’s probably 4 Hispanic agents mostly because they’re bilingual.

    Advice to Management

    Inclusiveness matters. A unified company culture instead of the per office culture that’s going on now will keep employees longer.


  6. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Good work/life balance and compensation

    Cons

    Lots of changes going on


  7. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Great people, great company, good benfits

    Cons

    Seemingly constant internal reorganization going on

  8. "Underwriting Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Manager in New York, NY
    Current Employee - Underwriting Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    Work from home, pension, scholarships

    Cons

    Nothing bad to say about LM right now.

    Advice to Management

    You guys got it right.


  9. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    flexibility, compensation, with good training

    Cons

    different set of rules and favoritism

    Advice to Management

    remain the same across the board


  10. "Sales Associate - Great Entry Level Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Flexibility, Training, Employee Development, Benifits

    Cons

    Career Opportunities, PTO - Base Salary Only, Management Overworked

    Advice to Management

    Better Expense Control, More remote positions to bring career opportunities nationwide


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