Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated August 15, 2018
3,572 reviews

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3.3
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,554 Ratings

3,572 Employee Reviews

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Pros
Cons
  • "Can be challenging to have good work/life balance" (in 255 reviews)

  • "No work/life balance, in the 18 months I worked there was unable to get a day off" (in 53 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (39)

    "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Boston, MA
    Current Employee - Program Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Flexible work environment, great pay and benefits, strong company performance year after year, leadership integrity, developmental opportunity, global reach

    Cons

    As an established company in an established industry, making changes to modernize are difficult land from time to time the effort to make change has unintended impacts. Leading the organization through changes to create business value through best application of technology is a know challenge and the company is actively working to improve.

    Advice to Management

    Remain genuine to who you are while embracing the advantages of today's work environment.

    Liberty Mutual Insurance Response

    Jan 18, 2018 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!


  2. "Sr. Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chandler, AZ
    Current Employee - Anonymous Employee in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Benefits begin the first day. Great Work Life Balance.

    Cons

    Fast Pace Environment and sometimes you can miss the human connection with our customers.

  3. Helpful (25)

    "Politics and "yes" people - stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Boston, MA
    Current Employee - Senior Director in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Decent pay (base and bonus). Flexible work arrangements - can work from home 1-2 days a week (if in the right department). Nice campus and location in Boston. Good opportunities for a 1st job out of college, esp in an analyst role

    Cons

    No strategy. Becoming a top 3 P&C Insurer is not a strategy. Re-orgs are not a strategy either.

    Reorgs are constant, and the CEO is dismissive of the change fatigue of the employees. Layoffs are non-stop, no one is ever secure in their jobs. People are constantly let go, or forced to reapply for their positions. Some went through 3 job eliminations in the last 3 years.

    No regard for subject matter expertise or business results - executives promoted from within for being agreeable and politically savvy. That breeds further 'yes man' culture and zero forward momentum.

    HR is a joke - allows for employees to be disposable, and fosters a terrible culture. The best talent is leaving (from executives to analysts) and no one seems to care a bit.

    The company has lost its soul - only 2-3 years ago it was a decent place with decent people. The CEO and his top lieutenants are to blame.

    Advice to Management

    No matter how many rewards you get for being "best place to work", you need to know that the ship is sinking. You need to look way deeper and figure out how to listen to uncomfortable truths, not just your 'yes' people.

    Liberty Mutual Insurance Response

    Aug 10, 2018 – Chief Talent and Enterprise Services Officer

    Thank you for your comment. It sounds like you’ve taken advantage of our flexible work arrangements. That’s great! I am sorry to hear, however, that our strategic vision hasn’t seemed clear to you... More


  4. "Good exp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    PTO, schedule flexibility, nice building

    Cons

    Not really anything negative to say. Stay focused, get your work done.


  5. Helpful (1)

    "Go For It if you like Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Liberty Mutual Insurance full-time

    Pros

    Pay and Coworkers. Benefits, Culture

    Cons

    Call Center, Not being able to utilize Adjusters License even though you're required to have it for the position

    Advice to Management

    Better Training


  6. "Sr. Claims resolution rep. APD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    The company does take care of their employees. Work from home option is really nice. The pay is above average in my opinion.

    Cons

    Workload can be a little overwhelming.


  7. Helpful (1)

    "Scrum Master"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Overall it is a great company and has a lot of career opportunities. It is becoming highly agile on the Tech side. Not in all areas though. There is a lot of innovative technology. It appears to be a front-runner in diversity and inclusion now as well

    Cons

    Flexible work arrangements/remote work options are inconsistent across the company. Most of the strategic decision making is in the Boston area

    Advice to Management

    Foster more remote work options and distributed teams in order to retain talent. Provide consistency. Spread out more decision making outside the Boston area. Continue to take servant leadership seriously

    Liberty Mutual Insurance Response

    Aug 8, 2018 – Talent and Enterprise Services

    Thanks so much for your review! We're invested in innovation, and in developing the incredibly talented people who work at Liberty Mutual. Glad that's been your experience. We appreciate your input... More

  8. "Good culture, just too big for me."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Good company culture. Room for advancement

    Cons

    None to mention in here


  9. "Water Mitigation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Great benefits, fast paced, competitive, friendly work environment. You always have something to do. Need a day off or have last minute call out? No problem. You want to take 3 weeks off and have the paid time off? Great. Did I mention paternity leave and 401k match?

    Cons

    Nothing other than the super PC lifestyle. If you don’t like to work or heavy workload, don’t apply

    Liberty Mutual Insurance Response

    Aug 8, 2018 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty Mutual has been positive!


  10. "Good company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Work from home, work life balance, paid time off

    Cons

    The unknown of being next in line for a re-org, not being paid fairly for the work performed

    Liberty Mutual Insurance Response

    Aug 10, 2018 – Chief Talent and Enterprise Services Officer

    I appreciate your feedback and hear your concerns. Uncertainty about the future can be scary and a sense of job security plays a big role in feeling engaged and motivated at work. At Liberty, we know... More


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