Liberty Mutual Insurance Reviews | Glassdoor

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Liberty Mutual Insurance Reviews

Updated January 20, 2018
3,219 reviews

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3.4
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,405 Ratings

3,219 Employee Reviews

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Pros
Cons
  • Death marches for projects are common and work life balance can be tricky (in 239 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 51 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Boston, MA
    Current Employee - Program Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Flexible work environment, great pay and benefits, strong company performance year after year, leadership integrity, developmental opportunity, global reach

    Cons

    As an established company in an established industry, making changes to modernize are difficult land from time to time the effort to make change has unintended impacts. Leading the organization through changes to create business value through best application of technology is a know challenge and the company is actively working to improve.

    Advice to Management

    Remain genuine to who you are while embracing the advantages of today's work environment.

    Liberty Mutual Insurance Response

    Jan 18, 2018 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!


  2. "work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Case Manager- Disability in Charlotte, NC
    Current Employee - Nurse Case Manager- Disability in Charlotte, NC
    Recommends
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    They offer partial work at home and "alternative work schedules", so that you can work your hours over a 2-week pay period in 9 days instead of 10, and have a day off every other week.

    Cons

    production expectations- some managers value quantity over quality

    Advice to Management

    none

  3. "Chicago Attorney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attorney in Chicago, IL
    Current Employee - Attorney in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    -Chicago Field Legal is about 25 attorneys and 10 on-site support staff. Additional support staff is tightly integrated from remote locations. Genuinely nice colleagues and staff.
    -Job security; very high amount of basically guaranteed business being in-house.
    -Ability to gain significant litigation, arbitration/mediation, and JURY TRIAL experience with YOUR OWN cases from start to finish.
    -Reasonable billing pressures compared to private firms.
    -401k with employer matching up to a limit.
    -Very diverse, respectful place to work. Strong support from upper management for diversity.

    Cons

    -Cubicles. Balanced out a little by the fact that you can work from home up to 1x/wk.
    -Yes, you do "bill" even as in-house counsel. It is a common misconception that you do not bill in-house. On the other hand, the consequences of missing the yearly billing target are not as severe as they would be in a private firm. Most attorneys are able to take the generous amount of company holidays, flexible time off, and personal time off and still meet their target.
    -The compartmentalization of tasks between different internal job titles (that may be at different physical locations) and to outside third party vendors can result in some diffusion of responsibility that ends up becoming the attorney's problem to deal with. You will need to quickly learn to be an effective supervisor even if you are a new attorney.
    -Similarly, the software systems are numerous and do not always play well with each other. Prepare to be patient. It is also crucial that you stay personally organized and on top of your schedules/tasks in multiple software systems.
    -Fortune 100 company = corporate bureaucracy. It's hard to keep track of all of the policies and procedures in general, and they are constantly revised. It can feel like a distraction from your actual job.
    -Although job security is great, room for advancement is somewhat limited. You can get pigeonholed in a given practice area quite easily.

    Advice to Management

    -Software system consolidation would benefit morale and productivity.
    -Incentives need to be increased for high performance. Raises and bonuses should be more tied to file outcomes and external/internal client/customer satisfaction.
    -Non-billable meetings and activities are increasing to the point where either they need to be firmly capped, or else the total billable goals should be reduced commensurately.


  4. "Liberty Mutual Learning Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Training Specialist in Orlando, FL
    Current Employee - Senior Training Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Great people that create a real family atmosphere. Always willing to help when you reach out for support

    Cons

    Tend to be slow to change and resist out of the box thinking at times

    Advice to Management

    Be open to more different ways to accomplish things


  5. Helpful (17)

    "great company but multiple restructures of the organization causing layoffs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager
    Former Employee - Customer Service Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    high salaries good benefits profit sharing and tuition reimbursement. 401k and pension plan. pro employee

    Cons

    it can be a stressful environment and not a straight 9-5 job. too many systems after acquisitions and their consolidation is slow. innovation is not their strong suit. usually not the company leading with new technology or new ways of doing things. wasted tons of money implementing lean principles only to discontinue the practice. people took risks to become lean coaches only to be laid off. "they are the best of the best" but have not plan to integrate them back to the business.

    Advice to Management

    you really need to monitor your middle management. focus is on front line and frontline management. go out and process walk your middle management that are in different offices often. live by your principles and ensure all are treated with dignity and respect. you have great managers but you also have bad and often times corrupt managers. inappropriate relationships have occurred and are simply overlooked. that's where your variability is. also, put your money where your mouth is and have a plan to retain top talent. you lose good people to the restructures because it's a struggle to transfer between departments. it's called transferable skills. anyone can learn processes and systems.


  6. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Integrated Case Manager in Charlotte, NC
    Current Employee - Senior Integrated Case Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Great benefits, pto accrual 11.25 hrs a month, friendly environment,

    Cons

    45 minute lunches and system slowness at times


  7. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Great work life balance, good support for job growth

    Cons

    Health Insurance isn't great, every year it gets worse

    Advice to Management

    Continue to support employees!

  8. "Liberty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Benefits, Manager support, opportunities within the company

    Cons

    No real cons - just know you need to drive your career and be open to trying new things


  9. "Sales Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Great company to work for! Great benefits, great management.

    Cons

    Tough insurance market, but products are improving.

    Liberty Mutual Insurance Response

    Jan 18, 2018 – Talent and Enterprise Services

    Thanks so much for your review! We're invested in developing the incredibly talented people who work at Liberty Mutual. Glad that's been your experience!


  10. Helpful (23)

    "One of the best companies I've worked for to date!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    This company has lots of opportunity for growth, great benefits package, good pay, overtime opportunities, annual raises and bonuses. They also promote a healthy work/life balance with new changes they've implemented such as working from home a couple times a week and flexible/variable shifts. Hard work is recognized, and they want to help you succeed and advance your career. You really get a sense that you are working for a company that cares about you.

    Cons

    I don't really have anything negative to say. I mean, sure...there are always things that can be improved upon. But the company is really good at listening to employee feedback and implementing changes as a result. So I really can't complain.

    Liberty Mutual Insurance Response

    Nov 2, 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!


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