Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated February 27, 2017
2,615 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,097 Ratings

2,615 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 256 reviews)

  • It's an overall great company with tons of great benefits (in 227 reviews)

Cons
  • Tough work/life balance which lead to high turnover (in 209 reviews)

  • Way too much work and no work/life balance (in 42 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Sr. Group Benefits Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Liberty Mutual is a great company to work for many reasons. Some of which include:
    - Great People
    - Competitive Pay
    - Dedication to the customer
    - Work Life Balance

    Cons

    I have nothing bad to say about working for Liberty Mutual and see myself with the company for years to come.

    Liberty Mutual Insurance Response

    Dec 13, 2016 – Chief Talent and Enterprise Services Officer

    Thank you for your review. We are invested in developing the incredibly talented people who work at Liberty. I’m glad to hear that's been your experience. - Melanie


  2. "Great company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits, a lot of advancement opportunities, good work environment, stable company, a lot of overtime, pays for licensing, offers work at home, available throughout the U.S and some other foreign countries so options to move around, tuition reimbursement.

    Cons

    High stress environment, promotion to leadership level jobs can be difficult, transitioning between departments is not easy.


  3. Helpful (1)

    "Network Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Excellent benefits (401k match, pension, tuition reimbursement)

    Cons

    Management provides minimal guidance for advancement.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Claims Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time

    Pros

    Great Benefits and great co-workers

    Cons

    Tough work/life balance which lead to high turnover


  6. Helpful (2)

    "Liberty Mutual"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unlicensed Agent in Phoenix, AZ
    Former Employee - Unlicensed Agent in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance (Less than a year)

    Pros

    Liberty Mutual offers a ton of benefits. The center on Grant was a great atmosphere to work in with a real chance at internal promotion .

    Cons

    They only staff via vendor; Liberty Mutual good, staffing agency boo.

    Advice to Management

    Hire directly. You paid handsomely as was.It would also reduce the cost of the middle man.


  7. Helpful (2)

    "Good company but very political in terms of promotion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Blue Bell, PA
    Current Employee - Claims Specialist in Blue Bell, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance (More than 5 years)

    Pros

    good pay
    good benefits
    a lot of vacation time

    Cons

    no chance to move up unless you move
    they promote negative attitude for people who suck up


  8. "Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Analyst in Portsmouth, NH
    Current Employee - Network Analyst in Portsmouth, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    many learning opportunities in the IT world. Good pay and Good time off

    Cons

    Information is not freely shared from management to workers. There seems to be a disconnect.

    Advice to Management

    share info


  9. Helpful (4)

    "Claims Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Amazing work life balance/paid time off. You accrue 1.5 days of FTO (which can be used as vacation or sick days) per month until you hit 5 years (then you accrue 2 per month). You can carry 20 FTO days over to the next year. On top of that you are givien 7 company holidays that are paid and 4 personal holidays that don't carry over but can be used as vacation/sick days as well.
    Most people can work from home once a week after they have been with the company for 6 months which is amazing. If you have an appointment or fam emergency its possibly to work from home even if its not your set day.
    Hours are typical 9-5 or 8-4:15, and you are not expected to stay late.

    Great company culture and management really works with you to succeed.

    Cons

    Work can be overwhelming sometimes. Certain teams get more cases/assignments assigned than they are supposed to. It can be overwhelming at times and time management is key.
    Sometimes it feels like managers can act shady/ not super transparent.

    Advice to Management

    Be more transparent with changes and hire enough people to not have to over work others.


  10. "The last company you will work at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bodily Injury Claims in Irving, TX
    Current Employee - Bodily Injury Claims in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Irving Bodily Injury Rocks! You truly feel like you are part of a family. The culture is fantastic. They care are about their employees. Management values us and our thoughts.

    Cons

    There really aren't any cons. The company is truly a global company and it can be difficult to find what job opportunities there are outside the US.

    Advice to Management

    Keep doing what you're doing. I love my job! Irving is the best office.


  11. Helpful (1)

    "Senior Claims Resolution Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative
    Former Employee - Claims Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    If you do your job, you are rewarded.

    Cons

    Managers are too busy keeping their bosses happy, and do not have enough time for their team.

    Advice to Management

    Upper management needs to allow lower management to do their job.



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