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Liberty Mutual Insurance

Engaged Employer

Trying To Be #1 Insurer, They Aren’t Even Close Nor Will They Ever Be - Senior Claims Representative Liberty Mutual Insurance Employee Review

1.0
Feb 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible shift start times arrive anywhere between 7:30 am and 9:00 am Well known company Work from home Supposedly we get a pension. Immediate 8 weeks of STD upon hire 20 days bereavement if your spouse or child dies. 3 days for everyone else still.

Cons

No bank of sick days provided. Required to use your vacation days. Accrue 1.5 days a month in most job levels (grades). Favoritism is a big thing with this company. HR is of no help. You’ll create a case and never hear from anyone. There is also a lot of racial tensions in a particular office. A woman who was with the company was passed up by someone who was here for a year and only had supervisory experience for a specialist claims position. Health insurance at Liberty Mutual is terrible now. United Healthcare CDHP option with $3,000 deductible for families and $1,500 deductible for individuals and prescriptions are out of pocket as well until that deductible is met. FSA is gone. Only have the HSA now. You would think an “insurance” company would offer a superior insurance product at the least. Dental is ok with $2,000 yearly max and vision is ok. They also took away the incentives (money) for having good fitness, getting a check up and doing healthy activities.. Now it’s contests that have yet to be announced how to even sign up for.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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