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Liberty Mutual Insurance

Engaged Employer

Glad to no longer be with the company - Insurance Assistant Liberty Mutual Insurance Employee Review

2.0
Mar 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and benefits. Higher 401K match. High amount of FTO after you've been with the company for a while. Work from home.

Cons

The only thing that held me at my job was working from home and the pay/benefits. There is zero transparency when it comes to any changes in the company. You live day to day not knowing if you will have a job or not. You're just another number in the big company sea. They act like they want to hear their employee's voices by having a yearly survey, but changes and action never take place based on them. The role I was in was total chaos. No one ever knew what was "right" and "wrong" and management never had answers so we worked sort of blindly and hoped for the best but were blamed when you did something wrong. Constantly pushing for more productivity. I can honestly say I have never cried so much in my life over a job as I did at this one. Myself and my entire team cried on a regular basis due to stress and being unhappy with our jobs.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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