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Liberty Mutual Insurance

Engaged Employer

Great place to work, if you like hectic - Claims Case Manager II Liberty Mutual Insurance Employee Review

4.0
Jun 19, 2014
Recommend
CEO approval
Business Outlook

Pros

LMIG pays incredibly well - especially for people straight out of college. Some managers in the claims department are incredibly receptive, and care a lot about their team members. It is a long standing company who likely won't go out of business anytime soon. Plenty of people spend their whole careers there, so there is plenty of upward mobility options.

Cons

Things change A LOT. Policies for claim staffs tend to be written by management in another state that is rather removed from actual management of claims. They implemented a policy that required we signed a piece of paper everyday that we returned all of our calls/e-mails before we could leave (this of course, contradicted the company's best practices - and was incredibly insulting on a general level). People were even called back after they left if they forgot to sign the piece of paper. An entire division of the claims teams also were informed their positions were being eliminated by a company-wide powerpoint presentation. It was incredibly uncomfortable for everyone.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Cons

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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